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Job Code: R44310
Full Time Salary Range: $4,224.00 - $5,843.00
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At the Colorado Judicial Department our mission is to provide a fair and impartial system of justice that:
General Statement Of Duties:
The IT Support Technician I is an entry level position that supports all computer related functions for the Colorado Judicial Branch. The IT Support Technician I performs a variety of duties including, but not limited to, computer troubleshooting in an office environment that includes desktop, portable and remote devices; all peripheral devices; application and enterprise system support; troubleshooting all computer hardware and software issues; and performs computer repairs, installation and configuration of standard business software, as well as custom court related software. Assists customers and peer groups with troubleshooting application and hardware installations. Has accountability for ITS computing services and equipment. Duties include scheduling, customer service, testing and quality control.
Distinguishing Factors:
This position places emphasis on learning Information Technology Systems (ITS) standards and operational procedures as they apply to the Colorado Judicial Department. The IT Support Technician I addresses customer hardware and software needs, service requests, monitors site performance, and communicates regularly with users and peer groups on the status of any outstanding issues. This position reports directly to the Technical Support Supervisor.
Monitors and supports overall server data backup process, performs monthly tape backups, and responds to data restore requests. Supports secure tape and data storage through procedures district and/or department retention policies.
Troubleshoots basic LAN/WAN connectivity for all networked devices; coordinates troubleshooting efforts with appropriate ITS staff and informs local administration with resolution status
Assists with office telephone support; both analog and IP telephony equipment.
Collaborates with software engineers and business analysts to test, troubleshoot and validate new software programs and applications.
Assists with security needs and data recovery to include virus/spam removal with end users; uses decryption codes and necessary files to support hard drive troubleshooting and data recovery as necessary.
Reports observed security issues/breaches to supervisors within ITS and local administration as necessary.
Works with vendors to determine warranty or repair status.
Monitors service desk incidents and service requests. Verifies issues are handled in a timely manner.
Maintains and updates user account information and group permissions.
Attends meetings as required.
Other duties as assigned
Supervisor Responsibilities:
No formal supervisory responsibility. Responsible for one's own work product and work within a unit performing similar functions. Rarely provides lead function, advice, or explains work instructions to other employees or volunteers.
Minimum Education:
Graduation from an accredited college or university with a bachelor’s degree in computer science or related field and one year of professional computer/IT technical support experience.
OR
Three years of professional computer/IT technical support experience.
Physical Demands:
While performing the duties of this job the employee is regularly required to walk. The employee is frequently required to stand; sit; reach with hands and arms; and perform repetitive motions with wrists, hands, and fingers; stoop, kneel, crouch, or crawl; and talk and hear. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Work Environment:
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and high precarious places. Occasionally handles emergency or crisis situations; frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate.
Full Time
$46k-57k (estimate)
04/11/2023
05/18/2024
judicial.state.co.us
Denver, CO
500 - 1,000
The job skills required for IT Support Technician I include Troubleshooting, Customer Service, Technical Support, IT Support, Installation, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician I positions, which can be used as a reference in future career path planning. As an IT Support Technician I, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician I. You can explore the career advancement for an IT Support Technician I below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
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Practice to fix common computer problems.
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