Position Title: Security Dispatcher/Scheduler

Job Summary: The Security Dispatcher/Scheduler is responsible for managing the scheduling of security personnel, coordinating shifts, and dispatching security officers to various assignments. This role requires excellent organizational skills, the ability to multitask, and strong communication abilities to ensure efficient deployment of resources and effective response to security incidents.

Key Responsibilities:

1. Scheduling: Maintain the master schedule for security personnel, taking into account factors such as staffing levels, shift rotations, and special assignments. Coordinate with management and HR to ensure adequate coverage for all shifts and assignments.

2. Shift Assignments: Assign security officers to specific shifts, posts, or assignments based on their skills, availability, and the needs of the organization. Communicate shift assignments clearly and in a timely manner to all relevant parties.

3. Dispatching: Dispatch security officers to the appropriate locations to address the situation promptly and effectively.

4. Communication: Maintain constant communication with security personnel, supervisors, and other relevant stakeholders via phone, radio, email, or other communication channels. Provide updates, instructions, and information as needed to ensure smooth operations and effective coordination.

5. Record Keeping: Keep accurate records of security personnel schedules, shift assignments, and deployment activities. Maintain detailed logs of incidents, responses, and communications for documentation and reporting purposes.

6. Resource Management: Optimize the deployment of security resources to maximize efficiency and effectiveness. .jenna

Qualifications and Skills:

• High school diploma or equivalent; additional education or training in security management or related field preferred.
• Prior experience in security dispatching, scheduling, or a similar role is highly desirable.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely.
• Proficiency in using scheduling software, dispatching systems, and other relevant technology.
• Ability to remain calm and composed under pressure, with strong problem-solving and decision-making abilities.
• Knowledge of security protocols, procedures, and emergency response techniques.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
• Attention to detail and accuracy in record-keeping and documentation.