Counter Sales

Lancaster, PA | Full Time | Mon-Fri

JOB SUMMARY

Sells merchandise to individuals in store by processing orders from customers, using all required company policies, procedures and systems in an expeditious manner. 

Primary Duties & Responsibilities:

• Greets customers on sales floor. Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel. 

• Handles difficulties with customers and coworkers with diplomacy and seeks assistance when needed. 

• Resolves customer order problems and complaints promptly.

• Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Recommends additional products related to customer needs.

• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.

• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points. 

• Describes or demonstrates product, using samples or catalog, and emphasizes salable features. 

• Identifies and uses appropriate company and/or customer pricing systems. 

• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise. 

•  Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements. 

• Receives payment or obtains credit authorization. 

• Requisitions merchandise from stockroom and/or withdraws and assembles merchandise for immediate delivery, delayed customer pick-up, company truck delivery or shipment by common carrier. Loads customer materials for “will call” orders. 

• Prepares correspondence and reports necessary for business transactions. 

• Sell and promote branch and company wide promotions and specials as directed. 

Qualifications:

Knowledge, Skills and/or Abilities

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and metric scales. 

• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. 

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Education and Experience 

High school diploma or General Education Degree (GED); one to two years related experience and/or training

Physical Demands

While performing the duties of this job, the employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Work Environment

Typical environments include offices, light industrial, commercial, utility. The noise level in the work environment is usually moderate.

Check Out Our Benefits

Medical Insurance - Choose between a traditional PPO and flexible health plan with a tax-free health savings account

• Comprehensive and affordable coverage

• Preventative care covered at 100% 

• Access to the Blue Cross Blue Shield national network

Dental Benefits - Affordable coverage with annual exams, cleanings and x-rays covered at 100% and rollover benefits.

Vision Benefits - Get yearly eye examinations and buy new lenses, frames, and contacts. Or skip the glasses and enjoy special discounts on LASIK procedures! You’ll have access to 70,000 provider locations across the U.S., including well-known retailers like Walmart and America’s Best Glasses.

401(k) for Comfortable Retirement - Colonial Electric matches 25% of your contributions up to 6% of your annual earnings..

Life Insurance & AD&D Insurance At Zero Cost - Colonial Electric offers all full-time employees life and accidental death and dismemberment insurance (AD&D) at zero cost to you. 

Paid Time Off - Including vacation, personal time, paid holidays and more.

Colonial Paid Parental Leave - CPPL offers parents company paid time off to care for the birth or adoption of a child.

Colonial offers many additional benefits for employees and their families! Feel free to inquire about our complete benefits guide during the interview process.