About The Role

Summary

The Deposit Operations Specialist has good knowledge of bank and bookkeeping operations as well as responsible for a variety of financial and clerical duties.

Answers Incoming phone calls and assists customers. Processes and reports NSF (Non-Sufficient Funds) reports from officers.

Performs basic and routine posting for GBCI Operations group for chargebacks and ACH returns. Assists with BSA functions and reporting.

Reviews Daily Cognos reports as well as responds to customer messages daily.

The starting compensation pay for this position is $22.83 per hour. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

DUTIES AND RESPONSIBILITIES :

• Answers telephone calls and provide customer service
• Processes NSF Report daily between officers and GBCI
• Processes chargebacks, Earns, ACH returns / exceptions daily
• Reviews daily Cognos reports
• First Review for CTR reports, assists with other BSA functions and reporting
• Reviews Monitoring reports and reports back to managers weekly findings
• Performs job functions in compliance with all company policies and federal / state rules and regulations as applicable to the position, including, but not limited to BSA / AML, OFAC and GLBA / privacy rules
• Customer OLB and IPay assistance
• Responds to Net Teller / Synapsis messages daily
• Process Returned Mail
• Provides customer call backs on outgoing wire transfer requests as needed
• Reviews BAM report and provides corrections as needed
• Reviews and pulls monthly Closed Account signature cards
• Backups / cross-trains other Bookkeeping positions
• Other duties as assigned

About You

QUALIFICATIONS :

• High school education or equivalent
• Two years of bank deposit operations experience preferred

KNOWLEDGE, SKILL, ABILITY :

• Knowledge of general banking products and terminology
• Must provide superior customer service phone skills
• Must be able to multi-task and prioritize job responsibilities
• Must understand and support the Bank’s philosophy regarding customer service.
• Must have excellent written and oral communication skills
• Must be detail orientated
• Needs to be efficient without sacrificing accuracy.
• Must have a good working knowledge of PC usage
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Employee must be capable of regular, reliable, and timely attendance.
• Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.

WORK ENVIRONMENT :

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to : sit; use hands in repetitive motions to finger, grasp, handle or feel;

and talk or hear. The employee is occasionally required to : stand; walk; and lift or reach with hands and arms. The employee may also be required to : Stoop (Bending body downward and forward by bending spine at the waist.

This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Kneel (Bending legs at knee to come to a rest on knee or knees.) Crouch (Bending the body downward and forward by bending leg and spine.)

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.

Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management.

Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include : Sedentary work. Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include : The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures;

transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and / or operation / inspection of machines and / or using measurement devices at distances close to the eyes.

Mental Conditions :

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.

Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence.

Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.

Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and / or fast pace.

Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

What We Offer

COMPENSATION & BENEFITS : Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.

We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time.

Visit our website for more details!

COMPANY OVERVIEW : We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same.

Last updated : 2024-05-20