Job Description:

Location: Wooster, OH Category: Staff Posted On: Wed Apr 3 2024 Job Description:

Summary:

The Campus Visit Coordinator is an integral member of the campus visit experience team that plans for and welcomes our daily visitors. This position manages the processing, communication, and outreach of individual visit experiences and works directly with student tour guide staff on training and daily supervision.

Essential Departmental Duties and Responsibilities:

• Covers the reception/front desk which includes answering phones, scheduling, completing preparation for pending visits, and monitoring campus visit email.
• Processes all individual campus visit appointments by confirming appropriate arrival, tour, interview, and class times have been selected and updated in the Customer Relationship Management software (CRM).
• Schedules student interviews in Outlook and CRM Scheduler, emails appointments to coaches through Outlook.
• Manages Class database and professor communication.
• Supervises student leadership team, including hiring, training, and supervision.
• Assists Event Program team with class, coach and interview schedules.
• Prepares the Saturday Visit Schedules for both student and professional staff working that weekend as well as the coordination of Dean of Day schedules.
• Coordinates Group Visit Requests and upon approval assigns tour guides and staff to work the event, greeting the group upon arrival.
• Assists the virtual visit team in planning and executing “Virtual Event” in CRM, including staffing coordination Zoom meeting/webinar setup.
• Manages post-event follow-up and data processing.
• Serves as CRM power-user for development/management of modules related to visit experience.
• Creates/manages the CRM individual visit calendar, forms and communication regarding all individual visits.
• Performs other duties as assigned.

Job Requirements:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• Bachelor’s degree (B.A.) from an accredited four-year college or university preferred.
• Two or three years related admissions or customer service experience.

Knowledge Skills and Abilities:

Skills:

• Possess interpersonal and customer service skills: face-to-face, phone and email interactions and outreach.
• Ability to accurately and effectively communicate both verbal and written.
• Ability to organize, problem-solve, adapt and follow-through each task effectively and autonomously.
• Must demonstrate and appreciate a high level of attention to detail, patience, and flexibility.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of students, parents, and the public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Knowledge:

• Proficiency in using standard office software such as Microsoft Office Suite (Word, Excel, PowerPoint) for creating reports, presentations, and data analysis.
• Ability to calculate figures and amounts such as averages, discounts, interest, commissions, proportions, and percentages.

Abilities:

• Strong professional ethics and discretion with an attitude of respect for all employed at the College of Wooster.
• Personal integrity and the ability to appropriately handle confidential and sensitive information.

Work Environment:

• Ability to work evenings and weekends as needed.
• This position often works in an open reception desk or open cubical. Regular interruptions by visiting guests are common.
• The noise level in the work environment is usually moderate.

Physical Demands:

• While performing the duties of this job, the staff member is regularly required to talk or hear.
• The employee frequently is required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The individual must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and color vision.

Additional Information:

The College of Wooster does not discriminate on the basis of race, color, sex/gender, gender identity, gender expression, medical condition, political affiliation, religion, creed, ethnicity, national origin (including ancestry), citizenship status, disability, age, marital status, family responsibilities, sexual orientation, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by institutional policy, or by state, local, or federal law. All offers of employment are subject to verification of the legal right to work in the United States as required by federal law. The College of Wooster is committed by policy and practice to diversity, equity and inclusion.