Job Description

Under the direction of the Jerome Center Director, the Off-Campus Enrollment Specialist (OCES) is responsible for serving as a primary point of contact for enrollment and advising services, while also supporting the day-to-day operations of the Center.

The position focuses on providing bilingual (English and Spanish languages) comprehensive services and support to students, parents, staff, faculty, and community members in the service area.

The OCES position is the primary and initial point of contact for new and continuing students at CSI and is responsible for assisting students in the admissions and advising enrollment processes, financial aid and scholarship completion, course registration, record handling and other requirements that support the institution’s enrollment and retention goals.

The OCES is the frontline representative for CSI and heavy emphasis will be placed on the Specialist having a positive, can-do demeanor that is welcoming and inviting, as well as the ability to perform the detailed technical responsibilities of the position.

The OCES is responsible to interpret and respond to prospective and current student inquiries in-person, via the telephone or virtual appointments, and electronically regarding admissions, advising, bridge, career services, registration, financial aid and scholarships, enrollment status, in addition to adhering to the policies and procedures in place at the college.

Individuals in this position gather information from current and prospective students to best understand and evaluate individual circumstances;

interpret relevant policies, procedures, and guidelines to determine the best course of action.

The OCES is responsible to refer students to the appropriate department(s) for additional assistance, as necessary. A hallmark of this position is providing comprehensive and exceptional customer service in a challenging and fast-paced environment.

OCES’s must have a strong work ethic may be required to work extended hours to accommodate students, schedules, and workflow needs.

OCES’s regularly answer general telephone inquiries and student outreach contacts. Additionally, the OCES’s may be responsible for supporting students at the various on and off-campus locations.

ESSENTIAL FUNCTIONS

Office Operations :

• Effectively communicates with supervisor regarding operational activities and helps with project development on a regular basis.
• Handle in a constructive, non-disruptive manner the multiple tasks, organizational and interpersonal changes and / or stresses that may exist in the employee’s daily work setting, work processes, dealings with other personnel, and supervision.
• Conveys by word and action the values expected by CSI.
• Flexibility and a positive attitude are imperative for the OCES role.
• Assist with maintaining the Center’s social media and website pages.
• Collaborates with on-going professional development and training with CSI departments and off-campus centers.
• Works to resolve issues while serving as a liaison between the student and other departments, explains and administers institution policies.
• Ability to organize resources and establish priorities.
• Maintain student confidentiality and records following office, college, and Family Educational Rights and Privacy Act (FERPA) policies.
• Assist the Off-Campus Center Coordinator with coverage tasks.

Enrollment Services :

• Serves as a key center staff member during the student registration process.
• Provides accurate guidance to students and their families on admissions, advising, bridge, career services, financial aid and scholarships, registration, and general information to current and prospective students, and assist students in reaching their educational goals.
• Maintain a case management of students to provide regular contact and support to assist them from application through graduation.
• Maintains student records including class registration, name changes, forms intake, and other miscellaneous information or documents.
• Ability to maintain registration deadlines, including high school and transfer student needs.
• Responsible for tracking and understanding the student market in the assigned region, understanding educational systems, and maintaining comprehensive knowledge of CSI programs, degrees, admissions requirements, financial aid and scholarships, registration, institutional data points, and an understanding of enrollment cycles.
• Data entry, report production, and student records creation.
• Responsible for accurate and efficient document processing, review, and auditing.
• Provides positive, timely, and responsive action to students, staff, faculty, and third parties.
• Ability to develop, plan, and implement short-and-long-range center goals for student recruitment and retention.
• Special projects and student outreach (student contact calls) efforts
• Student Photo ID Card issuance.
• Completes cashiering functions.
• Perform other duties as assigned.

Advising :

• Serves as a key center staff member during the student registration process.
• Empower students (including dual credit) through the advising relationship process : To acquire knowledge of available campus resources.

Develop student personal growth and self-fulfillment.Cultivate decision-making skills as they plan and make informed decisions regarding educational and career goals.

• Foster a student-centered success environment through advising.
• Structure collaborative relationships with assigned advisees.
• Provide students with skills and strategies in becoming self-regulated learners.
• Assist students in identifying and overcoming obstacles that impede academic success.
• Help students focus on individual goals and identify steps in reaching those goals.
• Support students to develop time management and organizational skills.
• Apply the proactive advising model and best practices to effectively problem-solve advising issues.
• Understand and comply with the college catalog, policies, and procedures.
• Monitor student progress to degree completion and offer intervention services for at-risk students.
• Acts with integrity and upholds the National Academic Advising Association (NACADA) core values.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS AND SKILLS

• Associate’s degree (Bachelor’s degree in Leadership or Higher Education, or related field preferred) from an accredited college or university.
• 2 or more years of experience in higher education preferred.
• Strong computer skills with knowledge of Windows, Excel, Word, PowerPoint, and Outlook. Experience with Operating Systems preferred.
• Experience with Admissions, Recruiting and Transition processes preferred.
• Experience with Dual Credit and Advanced Opportunities preferred.
• Experience involving exceptional student / customer service.
• Ability to compile and analyze information and data for reporting.
• Ability to work independently.
• Must be able to establish and maintain effective working relationships with students, faculty, staff, and administrators.
• Bilingual in English / Spanish preferred
• Strong cross-cultural, interpersonal, and oral / writing skills.
• Strong computer and technical skillset.
• Great attitude and willingness to serve.
• Exhibit and promote an atmosphere of unity and collaboration.
• Flexibility and ability to adapt to additional hours to achieve departmental goals.
• Dependable and reliable with work schedule.
• Good judgement and professionalism in dealing with pressures and meeting deadlines.
• Willingness to receive additional training to improve job skills.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Ability to stand, sit and walk for extended periods of time.
• Ability to work flexible as schedule may include late afternoon, evenings, and occasional weekends during certain periods of the year.
• Must be able to travel to different CSI / high school locations throughout the day.
• Will require the use of a personal, reliable vehicle. Mileage relating to and from high schools from an established base (campus or off-campus center) will be reimbursed at the institutional rate.

The College prohibits discrimination on the basis of any legally protected status.

Benefits

Competitive benefits packagePaid vacation and holiday leaveFree tuition and reduced fees at select Idaho universitiesRobust employee wellbeing programAccess to athletics, arts, and cultureFitness facility and outdoor challenge courseOnsite cafeteriasState retirement programOur campus is the most beautiful park in Twin Falls!,

Last updated : 2024-05-13