Job Summary

The College of Lake County is currently looking for a Library Services Assistant to join the Library Department. Under the administrative supervision of the Dean of Student Academic Support, and the functional supervision of the Manager of Library Services, this position provides services to library patrons by staffing the circulation desk, answering questions and providing direction, handling library material transactions, and assisting with collection maintenance tasks.

Why choose the College of Lake County for your next opportunity? The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!!), generous vacation, sick and personal time off and 14 paid holidays each year.

CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences.

CLC achieved a milestone in 2023 with its designation as a Leader College. This national recognition awarded by the Achieving the Dream Network is the result of improved student outcomes through the CLC’s relentless commitment to transformational change and the implementation of innovative practices within the student success model over the past few years.

CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows.

Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth. Required Qualification(s)

• High school diploma or equivalent.
• A minimum of one (1) year applicable experience in library or public services.
• Proficiency with Microsoft Office and Windows operating system.
• Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities;
• demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities;

establish and maintain effective working relationships with those contacted in the course of work.

Desired Qualification(s)

• Experience with an Integrated Library System, preferably with Alma.
• LTA Certificate or coursework toward certification.
• Bilingual in Spanish and English
• Ability to lift 25 pounds.

Summary of Essential Functions Student / Customer Service : 75%

• Serve students, staff, faculty, and the public with checking out, checking in, renewing library materials, and assist with account inquiries and issues.
• Answer questions and refer to appropriate staff and departments throughout the college in a face-to-face setting, by phone, and email.
• Issue new and replacement library cards and / or student IDs.
• Guide students through signing into library-circulated computers and convey issues to IT.
• Assist in reconciling accounts with money owed in a face-to-face setting, by phone, and email.
• Answer general questions; provide basic information to students and connect them with other departments when necessary.

Department Operations / Processes : 20%

• Place and / or remove service indicators on student records as necessary to restrict or allow services.
• Basic troubleshooting of library equipment and referral to appropriate individuals or departments for repair or replacement.
• Fulfill patron holds by pulling indicated items, communicating with staff at other campus locations, routing materials to the appropriate campus for pick up, and clearing hold shelves of outstanding items as needed.
• Shelf reading as assigned to ensure that library materials are in the correct order using Library of Congress shelving rules.
• Keep library shelves and materials clean and orderly, regularly re-shelve and shift materials as needed for accessibility, and perform inventory functions as directed.
• At direction of the Manager of Library Services, maintain a portion of the equipment or reserve collection including, but not limited to, creating cataloging records, tracking usage, predicting need, and communicating pertinent information to management, students, staff, and faculty.

Other : 5%

• Provide staffing coverage at other campuses to ensure continuity of operation and services.
• Performs additional responsibilities, tasks, and duties as determined by the department supervisor.

Last updated : 2024-05-03