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Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.
We’re looking for a Director of Customer Care to drive the operational strategy and strategic direction of the customer experience, with a focus on enhancing and delivering exceptional customer service at scale. In this role, you’ll be expected to lead the day-to-day Customer Care efforts, servicing the business needs of our Professional Coin Grading Service (PCGS) and Professional Sports Authenticator (PSA) divisions. As a service based B2C company, we are looking for a leader who is passionate about creating great experiences in the places where brands and customers meet to drive growth. The Director of Customer Care must also be equipped to guide the department through a period of heightened demand for our services by providing a strong vision and direction for the team, while fostering bottom-up participation from all levels of the organization. The right candidate will have a blend of experience across operations, customer service, and leadership with a technology and data-driven mindset.
You’ll report to the Chief Operating Officer and work from our Santa Ana, CA office.
What You’ll Do:
Who You Are:
Salary Range: The salary range for this position is $146,095 - $247,129. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
Reasons To Join Us:
Full Time
$170k-223k (estimate)
03/29/2024
04/07/2024
corporatecollectors.com
Orange, CA
<25
The job skills required for Director of Customer Care include Leadership, Customer Service, Futures, Insight, Problem Solving, Continuous Improvement, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Customer Care. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Customer Care. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Customer Care positions, which can be used as a reference in future career path planning. As a Director of Customer Care, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Customer Care. You can explore the career advancement for a Director of Customer Care below and select your interested title to get hiring information.