Company Description

About Collabera:

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. 

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S 
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey

http://www.collabera.com/about_us/accolades.jsp

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Start Date:

• 4/4/2016 (these positions have the possibility of conversion based on performance/attendance, etc)

Schedule:

• 2nd Shift; Monday – Friday; 1:00 PM – 10:00 PM with rotating Saturdays and one day off during week when working Saturday

Training: 

• Will participate in current training program (4 weeks = 2 weeks classroom, 2 weeks OJT)

• Monday – Friday; 8:00 AM – 5:00 PM

Job Description: 

• The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. 
• This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. 
• Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. 
• Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. 
• In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. 
• Works an established list of accounts on an automated collections system and/or auto-dialer. 
• This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. 
• Understands and educates customers on account terms and alternate payment programs and methods. 
• Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.

Required Skills:

• Excellent communication skills
• Customer Service focus
• Ability to understand and discuss personal and financial difficulties 
• Ability to recommend and negotiate payment arrangements 
• Demonstrated ability to work in a fast paced environment 
• Strong computer skills

Desired Skills:

• Previous collections experience
• Previous customer service experience
• Strong negotiation skills

Qualifications

• Candidate MUST HAVE 2-5 years Collections or Customer Service experience.
• Flexible with the work schedule.
• GOOD job stability.