The CSS Coordinator will handle all aspects of the international Priority move program to ensure each service member has an excellent move experience.

In addition, to handling Priority moves they will assist with two lower volume SCACs and special projects as assigned. Compensation range is $12-$13 / hr depending on experience.

Essential Functions :

• Makes customer service calls and emails after delivery of customer’s household goods or unaccompanied baggage shipments
• Communicates with customer to alleviate any concerns or difficulties with move process
• Effectively communicates with claims department to ensure customer satisfaction
• Solicits surveys for good quality scores after customer’s shipments are delivered
• Clearly and professionally communicates both verbally and in writing daily.
• Data Entry
• Download and use of daily reports
• All other duties as assigned

Knowledge, Skills, and Abilities :

• Good Computer skills
• Excellent customer service skills
• Excellent written and verbal communication skills
• Microsoft Office knowledge
• Self-Motivated
• Detail oriented

Requirements :

Required : High School diploma or GED

• 40 hours of VACATION PAY after 1-year employment
• Array of voluntary health benefits including but not limited to (Health, Dental, Vision, 401k, and more)
• 6 paid holidays after 90 days for Full Time employees (Seasonal Included)
• Referral Bonus Programs

Last updated : 2024-03-22