Admin / Customer Service (Anchorage, AK)

Employment Type : Full-Time

Our agency is looking to hire 4 new admin / customer service employees. The position is customer service focused. An admin background would be beneficial but is not necessary.

The position requires organizational skills, computer skills, and the ability to multi task. This position will primarily be working via phone and computer;

therefore, the right person will possess excellent oral and written commutation skills.

Job Summary :

The Service Center Administrative Assistant will assist in the day-to-day operations of front office claims, billing, and scheduling.

Essential Functions and Duties :

• Separate and process all incoming mail, faxes and emails addressed to location
• Process requests for information from corporate office, prepare quote packages for COD and corporate customers
• Retrieve claims and documents received in the mail from customers and disperse them as needed
• Print and put in order all documents retrieved out of email
• Check mail and disperse as needed
• Perform customer care duties including communicating with customers regarding driver arrival times, scheduling pick-ups and drop-off times, taking in claims, etc.
• Assist with collecting timecard information and working with other office staff to resolve pay issues
• Answer all incoming calls and direct to respective parties
• Greet all visitors who come into front office

Knowledge, Skills and Abilities :

• Knowledge of company software
• Interpersonal communication
• Organizational skills
• Ability to multitask

Required Education and Experience :

• Required : High School diploma or GED
Working Conditions :
• Indoors
• Indoors
• Office Environment
• Sitting for long periods of time
• Frequent use of telephone

Coleman Worldwide Moving Benefits for Employees (not applicable for seasonal employees if not stated) :

• 40 hours of VACATION PAY after 1-year employment
• Array of voluntary health benefits including but not limited to (Health, Dental, Vision, 401k, and more)
• 6 paid holidays after 90 days for Full Time employees (Seasonal Included)
• Referral Bonus Programs

Last updated : 2024-03-22