15 Service BDC Representative Jobs in Warren, OH
Cole Valley Motor Company is Hiring a Service BDC Representative Near Warren, OH
Job Summary:
You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential Service leads, booking appointments for the Service Department, and acting as a first point of contact for customers. To be successful as a BDC representative, you should have a knack for marketing and sales. Top candidates will be professional and personable individuals, with a passion for great customer service.
- Answering incoming phone calls and online enquiries.
- Logging customer details and comments in our system.
- Scheduling appointments and following up with any "no show" customers.
- Maintaining thorough, up-to-date knowledge of our products.
- Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.
- Adhering to all company policies and procedures.
- Maintaining contact with customers to ensure they are happy with our service.
- Ensuring potential customers are aware of any promotions.
- Assisting with various other tasks at the dealership.
- Performing outgoing calls from monthly Manufacturer supported recommended Service lists
- Experience in business, marketing, or related Automotive fields.
- GM Dealership experience a HUGE Plus.
- Proven experience in Phone skills.
- Good written and verbal communication skills.
- Highly organized, with an ability to learn quickly.
- Proficient with Microsoft Office software and the internet.
- Professional and personable demeanor.
- Must be able to pass a Pre-employment drug screening
Job Summary
Full Time
$29k-36k (estimate)
04/27/2023
06/12/2024
The following is the career advancement route for Service BDC Representative positions, which can be used as a reference in future career path planning. As a Service BDC Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service BDC Representative. You can explore the career advancement for a Service BDC Representative below and select your interested title to get hiring information.
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