Who We Are:

• Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States.
• Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.
• Coke Florida was named as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance.

What We Offer:
Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes:

• Total Wellness Programs including health, dental and vision plans
• 401K program with healthy company match
• Supplemental Life Insurance
• Three weeks of vacation pay, and 11 company paid holidays*
• Tuition reimbursement
• Employee Assistance Programs (EAP)
• Competitive compensation

Coke Florida is searching for a Lead Dispatcher, Equipment Services based out of our Tampa HQ office, working Sun-Thurs from 11AM-7:30PM
As a Lead Dispatcher, Equipment Services, you will be responsible for planning and dispatching reactive field service orders and supporting dispatchers in other markets
Roles and Responsibilities:

• Focuses on leading and development of frontline Specialist while overseeing completion of all surveys/audits
• Maintain routine reporting and report outs daily/weekly/monthly based on frequency expectations.
• Support Coke Florida territories and work closely in communication with Customers, Field Sales Teams & leaders to help coordinate survey captures and resolve customer issues.
• Communicate any changes or special request from leadership with a plan to deliver the expected results.
• Comply with all company policies, procedures, and applicable laws. Comply with dress code or appearance/grooming standards.
• Schedule Specialist in a timely and efficient manner meeting company daily/weekly survey expectations.
• Deescalate customer service issues as appropriate and report occurrences to Territory Sales Leadership.

Requirements:

• High School Diploma or GED equivalent required.
• Associate Degree, Bachelor Degree or equivalent work experience preferred.
• Experience working with Excel, PowerPoint, IRED application, Global 345 application, and Spring Mobile is highly desired
• At least 2 years of supervisory experience required.
• At least 3 years in beverage industry preferred.
• Valid driver's license and driving record within MVR policy guidelines
• Possess and maintain reliable transportation w/ appropriate auto insurance coverage.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.
Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.
Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.