Position: ServiceNow Principal/Lead Developer (REMOTE)

About Us:

Cognizant is one of the world's leading professional services companies, redefining our clients' Business, operating, and technology models for the digital era. Our unique industry-based, Consultative approach helps envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, and is consistently listed among The most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

About our ServiceNow practice:

Cognizant's Now Practice expands the entire platform beyond traditional implementations into strategic digital transformations. Our validated ability to assess, innovate, design, build, integrate and sustain opportunities keeps the client’s main goals top of mind while ensuring businesses stay relevant, brands are differentiated and profitable growth is achieved. We have successfully led over 9,500 transformations – delivering services globally and across the enterprise. We are a Global Elite Partner and product-line certified in all 9 ServiceNow domains across the platform. We have received the highest-tier certification from ServiceNow, Product Line Achievement, based on both our capability and the consistent and high satisfaction of our customers. We have twice won the ServiceNow Hackathon for innovation, named # 1 for Voice of the Customer by HFS Research and twice recognized since 2021 as NOW Partner of the Year. Our tenure and confirmed achievements make Cognizant a front runner to propose dedicated approaches on the NOW platform.

Summary of Position:

The ServiceNow Principal/Lead Developer configures and develops core and custom solutions within ServiceNow platform. You will be working with ServiceNow team designing, developing and enhancing various services while providing architectural input and maintaining and supporting the platform. You will also be ensuring that proper documentation is in place and development standards are followed at all times.

Responsibilities:

• Develop ServiceNow solutions and enhancements using core Platform capabilities
• Design and develop Virtual Agent and Portal capabilities
• Working closely with process owners, clients, stakeholders and internal customers in gathering requirements and converting them into solutions
• Design, develop and deliver automated workflow solutions using ServiceNow Rest/SOAP/Orchestration/IntegrationHub capabilities
• Advanced scripting of business rules, Script Includes, Client Scripts, ACLs, UI Policies, Orchestration activities etc.
• Create integrations with other systems to manage various automated workflows and activities
• Creating ServiceNow reports and Dashboards
• Provide maintenance and support over ServiceNow Platform
• Maintain an understanding of ServiceNow modules and licensing functionality

Qualifications:

• 8 years of ServiceNow design, development and implementation experience
• 4 years of ServiceNow experience in Developing Virtual Agent and Portals

Skills:

Technical:

• Strong understanding of ITIL processes and how they can be implemented in ServiceNow such as Virtual Agent, Portals, Incident, Problem, Change, Knowledge, CMDB, reports/metrics etc.
• Certified ServiceNow Administrator and Developer preferred
• Certified Implementation Specialist (CIS) preferred
• Strong understanding of SOAP, REST and JSON frameworks

Communication:

• Excellent oral and written communication skills
• Ability to communicate effectively to team members/stakeholders/process owners
• Highly Customer service orientated
• Strong interpersonal skills

Work Authorization

• Cognizant will only consider applicants who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Salary and Other Compensation:

The annual salary is between $140,000-$160,000 depending on related ServiceNow experience level

This position is also eligible for Cognizant’s discretionary annual incentive program, based on Performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.