Role summary:

This role supports with managing employee queries and data administration in Japanese language for activities such as talent acquisition, employee data change transactions, compensation and benefit, people operations and administration, L&D for client employees. Develops a strong understanding of the client organisation and responds appropriately to employee queries originating through multiple channels and updates employee records on workday

Core Responsibilities:

• Manage HR employee queries and employee data change transactions through a ticketing system into workday HCM
• Manage recruitment and post recruitment employee activities
• Meet SLA’s around Timeliness and Quality
• Has good communication skills to be able to respond to employees queries through tickets, chats
• Create and SOP and detailed FAQ’s around the AS-IS and To-BE benefits process
• Follow compliance and quality guidelines to ensure correct information is provided for all queries.
• Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process
• Escalate high priority cases for immediate intervention

Requirements, Knowledge, Skills and Abilities:

• Experience using Workday HRM modules
• Graduate or Masters in Human Resources or equivalent
• With overall 3 years of work experience in HR
• Workday HRM experience
• Experience and sound understanding of the Talent Acquisition, HR processes with minimum 1-2 years of experience in managing employee queries and transactions.
• Passion for delivering great employee experience.
• Fluent in English and Japanese (non-native speaker, prefer to have JLPT N1, N2 or N3)
• Experience working with HR systems (Workday, SF) and workflow systems (SNOW, Zendesk etc) would be added advantage.
• Strong problem-solving skills, ability to manage conflict and attention to detail
• Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.comor@cognizant.

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