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Description
Customer Service Advisors “CSAs’ are responsible for creating a positive guest experience, customer retention, and providing the highest level of customer satisfaction. They provide service recommendations and communicate any special circumstances that impact overall satisfaction. The service advisor must be able to analyze, comprehend and recommend financial objectives that increase sale and service results energized by face-to-face interaction with guests. This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.
Full-Time Perks
Qualifications
Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube. Simply put, we're looking for people who can provide exceptional customer service.
Job Duties Include, but are not limited to…
Once you’ve become certified, you will be eligible for advancement opportunities and training in other positions [Supervisor-Key Holder and Assistant Manager].
Core Qualities and Traits
Physical Qualifications
Service Advisors must expect to stand for long periods of time on hard surfaces, like concrete or metal, and expect to work in an environment in which you may frequently experience hot and cold temperatures, loud noises, and exhaust fumes.
Other physical qualifications include…
Requirements
Full Time
$36k-72k (estimate)
04/15/2023
06/17/2024