Physicial Therapy Tech / Receptionist

POSITION SUMMARY

• Performs duties necessary to ensure smooth, efficient patient entry to the rehabilitation program.
• Answers phone, schedules patients, performs general, clerical and accounting duties of the rehabilitation services.

OVERVIEW

The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee.

Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process.

QUALIFICATIONS

• Knowledge, Skills and AbilitiesExcellent customer service and understands the English to think critically and analytically with little or no to work effectively in situations of high stress and conflict and communicate goals and to process information and exceptional verbal and written communication independent work habits, is self-reliant and self- to learn, adapt, and change as required by the job to maintain absolute confidentiality of material and information accessed and computer literacyAbility to move freely, reach, bend, and complete light to use good body mechanics while performing daily job functions and ability to follow specific OSHA to maintain attendance to meet standard job practices.
• EducationHigh School diploma or GED
• LicensureN / A
• ExperienceBusiness training is preferred, but not training
• Interpersonal skills
• Essential technical / motor skills
• Essential mental requirements
• Essential sensory requirements
• OtherBasic clerical and accounting skillsPhone courtesy and business skillsMust be willing to work under direction and take instructions and corrections, ability to reason, remember names, remember details of instruction, must be alert, adaptable and flexible.
• Equipment used

OTHER QUALIFICATIONS

• Exposure to hazards (body fluid exposure level)Level II
• Age of Patient Populations ServedNeonates 1 - 30 daysInfants 30 days - 1 yearChildren 1 - 12 yearsAdolescents 13 - 18 yearsAdults 19 - 70 yearsGeriatrics - 70 years

STANDARDS OF PERFORMANCE

CRMC employees are devoted to serving our customers including patients, physicians, fellow-employees and our community by adhering to the Standards of Performance.

We are here to make all of our customers feel special.

Courteous Employee is courteous in interactions with customers patients, physicians, fellow-employees and our community.

score : N / A

• Respectful and Confidential Employee respects the rights of privacy of our patients. Ensures cultural differences are respected.
• Responsive Employee responds quickly, graciously and appropriately to customer needs. Employee thanks customers.
• Gratitude and Attitude Employee’s behavior shows that he / she believes that each of us controls our own attitude and that what is important is not so much as what happens to us, but how we choose to react to it.
• Pride, Ownership, and Image Employee accepts all the rights and responsibilities of being a part of the CRMC family.
• Communication Employee is personally accountable for positive communication with the customer patients, family members and co-workers.
• Teamwork - Employee contributes positively to the CRMC team and is committed to treating coworkers with courtesy, honesty and respect.

Employee abides by the Time and Attendance Policy. Employee has team pride in the purpose of our work saving lives.

JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS

Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position’s purpose and objectives.

These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable.

Following are the essential functions of the position, along with the corresponding performance standards.

• Receptionist Duties :
• Coordinates phone communication including doctor's office, insurance companies and suppliers.
• Keeps statistical records and monthly report summaries.
• Participates in development and research for charging structure including medical coding and CPT coding.
• Reviews and maintains personnel attendance records.
• Audits medical records.
• Collects monies as appropriate.
• Fills in during Office Coordinators absence.
• Answers phone disseminates information to appropriate parties.
• Schedules patients
• Coordinates phone communication, including doctor's offices, insurance companies, and suppliers.
• Medical records management of rehabilitation services.
• Typing and report completion as required.
• Other duties as capable and assigned by supervisor.
• Outpatient registration for physical therapy services.
• Maintains a good working relationship both within the department and other departments.
• Physical Therapy Technician Duties :
• Monitors vital signs, maintains adequate knowledge base regarding cardiovascular and respiratory precautions for the patient undergoing physical medicine services and treatments.
• Maintains patient medical forms, evaluations and educational handout distribution material.
• Assists in record keeping of patient files.
• Communicates any changes in condition (physical or mental) to staff physical therapist, nursing and other facility personnel as appropriate.
• Orders, stocks, and maintains accurate records of adaptive equipment.
• Manages and operates equipment safely and correctly. Maintains departmental cleanliness and safety.
• Transports patients according to scheduled appointment times; maintains compliance with safety policies during transport at all times.
• Prepares and cleans treatment area for patient use consistently. Performs final cleaning at close of department, in preparation for first morning patient.
• Records treatment / service revisions in accordance with departmental policy.

REGULATORY COMPLIANCE

Below are any additional competencies as related to regulatory compliance that are specific to the job title and not listed in the other sections of the document.

EDUCATION AND COMPETENCY

Attends all mandatory and department-specific education and training programs as required.

Attends all required education and training and can describe his / her responsibilities related to department safety and specific job-related hazards.

Has met all required competencies for the evaluation period as evidenced by job specific.

Last updated : 2024-03-08