Description

$1,000 hiring bonus (restrictions apply), full time employees receive full coverage medical, dental and vision benefits at no additional cost, discounted childcare available, free rides on the CDA bus routes to Spokane, Post Falls and Coeur d'Alene available, free meal each shift, discounted food and gas at all venues, and many more!

SUMMARY

The Coeur Spirit Training Specialist is a crucial position within the Coeur Spirit Training Department. Under the direction and supervision of the Training Program Manager, the Training Specialist will work with supervisors, managers and directors to develop and deliver training programs specific to departmental needs for the Coeur d’Alene Casino Resort Hotel. Will assist in the assessment of training needs and the development, implementation, and evaluation of programs including COEUR Spirit Program, position specific trainings that facilitate the professional development, and continuous learning of team members.

RESPONSIBILITIES

• Develop, implement, and manage position specific trainings.
• Conduct training needs analysis and design training programs based upon needs analysis.
• Formulate teaching outline and determine instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods.
• Assist Program Manager and/or outside consultants with preparing and administering various training programs.
• Assist department leaders in evaluating and/or selecting appropriate offsite training programs as needed.
• Assist Program Manager in organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
• Track trainings, training attendance, and certifications in a system such as the human resources information system.
• Schedule the appropriate classrooms and ensure preparation of the physical setup, including clean up
• Develop, maintain, edit and deliver training for multiple layers of customer service, basic team member performance, and team member development topics.
• Maintain positive work relationship with all other supervisory and management personnel to ensure effective cross-departmental communications and to present a strong team environment and united workplace.
• Design and administer training and development surveys to determine the effectiveness of training programs. Review completed surveys with the Program Manager and develop action plans to improve training as needed.
• Maintain confidentiality of all personnel files, records, etc.
• Provide annual report on training accomplishments and areas in need of improvement
• Provide policy clarification, issue resolution, and general human resource support to department managers and employees. Make appropriate referrals when necessary.
• Other projects and duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS

• Must be 21 years of age and have a minimum of a high school diploma.
• An AA Degree is preferred, but willing to supplement education with job related experience that demonstrates the ability to perform successfully in the position.
• Must have at least two years of experience in a Training related position or Human Resources.
• Must be proficient with Microsoft Office.
• Must be a positive and friendly individual with demonstrated experience with Guest Service.
• Prior experience with public speaking and presenting information required.
• Must be able to obtain and maintain a CDA Tribal Gaming License (Class B).

KNOWEDLGE, SKILLS AND ABILITIES REQUIRED

• Must support the CCRH mission and vision statement and promote the guiding principles.
• A high level of integrity and professionalism required.
• Must have knowledge of InfoPath, Publisher and a tracking system such as HRIS data entry.
• Must work well in a team environment.
• Must be adept at managing conflict and influencing outcomes.
• Must be able to multitask efficiently and effectively.
• Must have strong presentation skills.
• Strong understanding of instructional methods for adult learners.
• Advanced problem solving skills required.
• Must be able to follow both general and detailed directions precisely.
• Must be able to guide and coach a team.
• Must have a positive attitude, excellent communication skills, and the ability to promote positive customer service.
• Professional conduct including good attendance record and ability to maintain professionalism at all times.
• Ability to maintain absolute confidentiality a must.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job is classified as a Light strength category. A person working in this position will exert up 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those of sedentary work. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee must occasionally stand for prolonged periods. Specific vision abilities required by this job include ability to adjust focus. Will be required to work on a computer for extended amounts of time.

The work environment is mostly an office setting, with exposure to the gaming floor and smoke. The Training Specialist will be required to stand for prolong periods of time while conducting trainings, and be required to speak in a group setting. The noise level is moderate, wish occasional loud settings.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The Coeur d'Alene Casino Resort Hotel practices Indian Preference and gives preference to Coeur d'Alene Tribal Members, Spouses and/or children of CDA Tribal Members, and Other Enrolled members of Federally Recognized Tribes and then all other applicants.