Description

This position will have both Medical Assistant III, as well as Patient Service Coordinator responsibilities. Works in a customer service capacity providing administrative, scheduling, registration, insurance enrollment and verification, and clerical support to students, patients, families, and the community.

Under the supervision of a Registered Nurse and/Mid-level or Physician, the Medical Assistant performs delegated functions as a member of the patient care team to performs a variety of direct and indirect patient care activities to include but not limited to n Vaccine Administration, Point of Care Testing and Phlebotomy.

Primary Location for this position is Randolph, MA.,

Primary Responsibilities

1. Routine Patient Care.
   • Interview patients
   • Collect data, information, and vital signs pertinent to visit (examples include blood pressure, height, vision, and pulse oximetry).
   • Perform screenings pertinent to visit.
   • Assist with interpretation between providers, co-workers and patients as needed.
   • Assist during medical examinations and minor procedures.
   • Perform/assist with finger sticks, EKG’s, hearing and vision, etc.
   • Secures patient information by completing and safeguarding medical records and keeping patient information confidential.
2. Preparation
   • Prepare exam room for correct procedure.
   • Prepare and clean treatment rooms and medical instruments (sterilization).
3. Clinical Support
   • Assist providers, as necessary.
   • Obtain specimens as directed.
   • Perform Point of Care Testing according to protocol.
   • Assist during medical examinations and minor procedures.
   • Performs blood draws.
   • Maintain a safe patient care environment.
   • Follow all Joint Commission and OSHA standards.
   • Follow all infection-control policies and protocols.
4. Delegate within Scope of Practice
   • Oversee Medical Assistants assignments (i.e., the board, lunch coverage, rooming, and stocking).
   • Perform orientation and training of inexperienced staff and externs per the request of a RN or AP.
   • Create the daily assignments under the direction of the clinical supervisor or designee.
5. Administrative
   • Answer phones, handle call reminders and schedule/reschedule and cancel appointments.
   • Greets patients and visitors, registered, checks patients in and out; verify insurance, collect copay, deductibles, generate and reconcile reports.
   • Obtains and verifies insurance authorizations/precertification.
   • Obtain and disseminate various forms; completes medical record release requests and schedules/confirms patient appointments.
   • Provides general office and clerical support.
   • Perform pre-visit, inter-visit, and post visit activities.
   • Retrieve, follow up and complete forms for patients per protocol, as requested.
   • Maintain supplies and equipment, notify RN or designee ahead of needs.
   • Manage nurse and providers EPIC templates.
   • Assist with data collection for grant and regulatory compliance.
6. Vaccine Administration
   • Monitoring Vaccine Storage/Handlings
   • Continuing Education in Vaccines
   • Knowledge in assigned Vaccines for Children/Adults (guidelines and requirements).
7. Communication, Outreach & Student/ Patient & Family Engagement
   • Maintain a professional, courteous, and positive manner with all contacts.
   • Convey information clearly in writing and verbally.
   • Respond to inquiries accurately and in a timely manner.
   • Listen with empathy and support patients with compassion.
   • Participate in Health & Wellness Events.
   • Promote Practice.
8. Teamwork
   • Work professionally and collaboratively with co-workers.
   • Participate in achieving practice goals and key performance indicators.
   • Share knowledge and expertise willingly.
   • Support and assist with care coordinate for students, patients, and families.
   • Assistance, as needed.
9. Performs other duties, as assigned.

Qualifications

• High school diploma or equivalent required.
• Must be a graduate of an accredited Medical Assistant program.
• Must hold current CPR/BLS certification.
• Certified Medical Assistant strongly preferred
• Strong clinical skills, including point of care testing and phlebotomy.
• Familiarity with clinical processes and procedures and medical terminology.
• Able to perform vital signs, obtain pertinent health information including but not limited to temperature, pulse, respirations, blood pressure, height, and weight.
• Able to participate in the medication reconciliation processes and related prescription management tasks including prior authorizations.
• Knowledge and ability to perform specific procedures and tests appropriate to the clinical setting Strong customer service skills.
• Strong computer skills including Microsoft Office.
• Experience with Practice Management and Electronic Health Record systems is a plus.
• Able to maintain strictest confidentiality.
• Able to communicate with all levels of organization.
• Able to handle multiple tasks and prioritize work.
• Able to comprehend complex orders.
• Strives in a fast-paced environment and stays calm during stressful situations.
• Flexible and able to adapt to changing situations.