Job Title: Customer Services Support Specialist
Pay Rate: $20/HR
Duration: 5 months
Location: Peachtree Corners, GA
Shift: 8:00 AM - 4:00 PM
Note: Hybrid- at least 1-2 days in the office due to training, so must be local

Responsibilities

• Customer Service Representative is expected to analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.
• Resolves semi-complex activities related to taxes, invoices, disputes, CAID, or other related problems with financial activity
• Respond effectively to sensitive inquiries from internal and external customers.
• Expected to utilize CRM to enter, manage, and prioritize caseload to attain established service level agreements.
• Serve as the primary contact for all selected customer orders; including supporting price and availability, product support, change orders, returns, credits, calls, etc.
• Develop lasting professional relationships within organizations such as plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, finance, accounts receivable, buyers, etc.
• Identify problems as they occur and take appropriate steps to solve or escalate them to management.
• Effectively use fundamental practices and procedures around the processing and management of change orders.

Requirements

• SAP experience; SO, Debit and/or Credit, Accounts receivable
• Able to work independently with minimal supervision.
• Ability to excel in a high-volume and fast-paced environment.
• Demonstrate good analytical and organizational skills
• Create and improve processes, including drive and support analysis of strengths and weak points of accounts, identify improvement areas and support targets that are cascaded to the functions
• 2-4 years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• Proficient with Microsoft Suites.
• Associate Degree is preferred.
• Prior experience with SAP or CRM systems
• Good functionality with Excel and other Microsoft tools

Job Type: Contract

Pay: $20.00 per hour

Expected hours: 40 per week

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Please provide your email

Education:

• High school or equivalent (Required)

Experience:

• SAP or CRM systems: 2 years (Required)
• Customer Support: 2 years (Required)
• Microsoft Suite: 2 years (Required)
• construction, mechanical, and/ or electrical industries: 2 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Peachtree Corners, GA (Required)

Ability to Relocate:

• Peachtree Corners, GA: Relocate before starting work (Required)

Work Location: In person