Entry Level Lab Technician in the Complaint Investigations Lab.

The Technician will be responsible for:

Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips & sensors. The Technician will document complaint investigations in the Complaint Handling System.

The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.

• Must Have ~ basic computer skills to navigate Internet programs used, basic Excel skills and be able to read, write and comprehend English.
• Experience in the Medical Device / Biotech Industry is preferred.
• Knowledge of Electronic Troubleshooting is preferred.
• The ability to work in a team setting is a plus.
• Fast learner and ability to follow written work instructions of SOP’s is preferred.
• Good documentation skills are a must.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Ability to focus while performing repetitive and routine investigations is a must.
• Great fit for workers with Manufacturing, Inspection, and Assembly experience.
• The minimum education required is H.S. Diploma or equivalent (such as GED).
• An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job.
• Recent college graduates with a Bachelor’s degree in Engineering or other subject may be considered; but please note that candidates with a Bachelor’s degree are not an ideal fit for this entry level position.

Description:

• This position is NonExempt. Hours over 40 will be paid at Time and a Half.
• Responsible for implementing and maintaining the effectiveness of the quality system.
• Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment.
• Summarize and record all test data and maintain proper documentation of all lab work.
• Process customer returns in a timely manner in accordance with ISO and FDA QS Reg.
• Support company goal for timeliness of complaint investigations and closures.
• Knowledge of regulations and standards affecting IVD?s and Biologics.
• Must have good written and oral communications skills.
• Must possess good laboratory practices, including handling of chemicals and biohazardous material.

Job Types: Full-time, Contract

Pay: $25.00 - $28.00 per hour

Schedule:

• 8 hour shift

Work Location: In person