Experienced Automotive Service Advisor
We are seeking an Experienced Automotive Service Advisor for our Service Department at Coconut Point Ford.
If you are a motivated individual with excellent communication skills and can demonstrate service results come join our team.
We are adding another service building with 18 service bays, currently under construction to open May 2024.
We have the work, we have the technicians and we are looking for the right advisor to finish our team.
About Coconut Point Ford
We are part of the Sam Galloway Ford Lincoln Family, We are a fourth generation family owned dealership that has been doing business in Lee County since 1927. We support several different charitable organizations throughout Southwest Florida. Among them are the American Cancer Society, the preservation of the Edison-Ford Winter Estates and the Community Cooperative Ministries (The Soup Kitchen), to name a few.
Job Responsibilities
As a Service Advisor, you will meet and greet customers promptly, obtain the customer and vehicle information, and obtain all of the customers concerns and vehicle symptoms as described by the customer.
Additional responsibilities include:
Determine and recommend needed maintenance based on age, mileage, and history of vehicle
Review Multi-Point Inspection and accurately translate the technicians recommendations
Prepare a complete and accurate estimate of cost for parts and labor
Monitor the progress of each vehicle throughout the day
Update the customers on the status of their vehicles on a daily basis
Verifying that the final invoice reconciles with the work performed on the repair order
Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer
Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Job Requirements
Service Advisor Experience
Proven track record of achieving exceptional Customer Satisfaction
The individual must possess a high degree of personal ownership and accountability
The individual must possess a high degree of integrity and professionalism
The ability to work in a fast paced environment
Self-motivated enthusiastic presence in a team environment
Team Player
Excellent communication skills
Reynolds and Reynolds experience is a plus
Consistent and stable work history
Valid driver's license
High school diploma or GED equivalent required
Pre-employment background check, and drug-screen required prior to being hired
Professional appearance and work ethic
Benefits
Family owned and operated
Stability of an established company
Aggressive pay plan with bonuses for above average CSI
Experienced and tenured management staff
Fast paced work environment
Weekly pay checks
Paid vacation and holidays for full time employees
Medical, dental, and vision plans
Flexible medical spending account
401k
Company paid life insurance
We are looking for the individual that believes in
Commitment to customer satisfaction
Honesty
Integrity
Loyalty
&
Loves to make a difference in whatever they do.
If you are looking for all of the above we look forward to meeting you soon.
Apply on line