Job Overview

The Equipment Services Scheduling Specialist serves as the scheduling team lead by providing direction, instructions, and guidance to schedulers. This position is the primary backup to schedulers, reset, and billing teammates within the Centralized Scheduling team. The Equipment Services Scheduling Specialist cultivates new business relationships, builds and cultivates prospect relationships, and works closely with the Equipment Services Field Service, sales, and support teams to ensure execution standards and service targets are met.

Duties & Responsibilities

• Serves as primary backup coverage for all scheduling functions and may be required to manage multiple areas. Manages relief coverage and ensures timely and thorough hand-off of completed work through debriefs with leaders
• Assists with training and performance coaching; works closely with the leadership team to identify training gaps and opportunities
• Works closely with the leadership team to help to maintain consistent documentation of positive and negative feedback for training and lessons learned purposes
• Acts as a problem solver to improve scheduling process and overall operations
• Identifies and communicates scheduling opportunities associated with delayed customer service and scheduled service level agreements
• Oversees scheduling projects and serves as the point of contact
• Acts as a resource for other scheduling team members

Knowledge, Skills, & Abilities

• Intermediate level with Microsoft Office Suite
• Coaching and mentorship skills
• Strong analytical and problem-solving skills
• Strong organizational and time-management skills
• Collaboration and influencing skills
• Professional, logical thinker that is very process results-driven

Minimum Qualifications

• High school diploma or GED
• Knowledge acquired through up to 12 months of work experience

Preferred Qualifications

• 1 years logistics and territory planning

Work Environment

Office Environment