JOB
At the Mable House Barnes Amphitheatre, we all work together to serve our community and patrons. While the descriptions below give a general overview of the various departments, other duties may be assigned based on needs of events. All interested candidates should have a willingness to be flexible and adaptable to the fast-paced environment and needs of the venue while providing the best customer service. We are looking to fill the following positions. Please apply online. No paper applications will be accepted. House Manager- $25.00 per hourGuest Relations Manager- $25.00 per hourBox Office Worker- $17.00 per hourVolunteer Coordinator (Merchandising Sales)- $17.00 per hourTicket Taker- $17.00 per hour The first date of employment will begin on 3/18/24 and continue throughout the duration of the season. Box Office Worker/Ticket Taker- Start date: 3/18/24All other positions- Start date: 4/1/24
EXAMPLE OF DUTIES
House Manager/Guest Relations ManagerArrive at theater approximately 2 hours prior to gate opening. Assess cleanliness and any maintenance issues of Amphitheatre (seating and plaza area).Must be able to conduct pre- show orientation to volunteer ushers.Coordinate with MHBA Manager on any special events associated with the concerts and opening the house. Manage entrance of audience in VIP Area. Assist ushers as necessary. Greet all patrons. Respond to patron requests (i.e., sound issues, temperature control, seating requests).Address issues with proper department (maintenance, security, production, etc.). Assist with ticketing/seating issues. Coordinate with box office to solve problems appropriately. Deal with any performance problems as necessary (smoking, customer complaints, ill patrons).Manage the exit audience at conclusion of concert.Cash handling.Performs other related duties as assigned. Box Office WorkerEnsure that the box office is open at 12pm daily until 6pm unless on show day. Box office closes at intermission or when the headline artist takes the stage (usually around 9pm).Manage and sell tickets to all the events held in the venue.Handles all Ticketmaster, Artist or VIP Will Call distribution on event day.The box office staff answers any questions regarding seating and ticketing and troubleshoots ticketing issues with other event staff team members.Responsible for end of day reports and financial deposits (closing procedures).Cash handling.Performs other related duties as assigned.Volunteer Coordinator (Merchandising Sales)Typically works in an administrative role in the MHBA offices during the work week from 9am-2pm. Also covers during show days as needed.Answers guest phone calls to provide information such as directions, lost items or child procedures, venue policies, etc. Guest Services: resolves guests’ complaints or facilitate by bringing the guests to the appropriate team member or supervisor.Coordinate with all departments to ensure the event runs smoothly.Oversee, train and recruit volunteers for concert and theatre productions. Assist with administrative duties in the MHBA office. Cash handling.Performs other related duties as assigned. Ticket TakerGreet all guests with a warm and courteous welcome while controlling the access to the facility through designated entries. Help patrons find mobile tickets on their phone.Verifies tickets by scanning the barcode on physical tickets or mobile device.Enforce policies of the venue such as no smoking and no large patio umbrellas by surveying patron entry.Ticket scanners will also assist guests by giving the appropriate direction to the guests seating location.Performs other related duties as assigned. Minimum Qualifications All applicants must be able to submit proof of your legal right to work in the United States. House Manager/Guest Relations Manager Must be 18 years of age or older.Must pass a criminal background check.Must pass a credit check.Box Office Worker Must be 18 years of age or older.Must pass a criminal background check.Must pass a credit check.Volunteer Coordinator (Merchandising Sales) Must be 18 years of age or older.Must pass a criminal background check.Must pass a credit check.Ticket Taker Must be 18 years of age or older.Must pass a criminal background check.
SUPPLEMENTAL INFORMATION
Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).Sensory RequirementsSome tasks require the ability to perceive and discriminate colors or shades of colors, and visual cues or signals. Some tasks require the ability to communicate orally.Environmental FactorsPerformance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, hazardous materials, fire, unsafe structures, heights, confined spaces, machinery, electric currents, toxic agents, animal/wildlife attacks, animal/human bites, water hazards, violence, disease, or difficult customers.EEO Statement Cobb County is an equal opportunity employer. Cobb County Government does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.