Coastal Pines Dental, a general dental practice committed to providing exceptional patient care is seeking a dynamic and patient-focused Front Desk Coordinator to join our team. As the first point of contact for our patients, the Front Desk Coordinator plays a pivotal role in creating a positive and welcoming experience.

Responsibilities:

Patient Reception: Greet and welcome patients with a friendly and professional demeanor while effectively managing to check-in and check-out patients.
Ensure accurate and up-to-date patient information is collected and maintained.

Appointment Scheduling: Coordinate and schedule appointments, optimizing the appointment calendar for efficiency.
Communicate appointment details and reminders to patients via phone or in-person.

Customer Service: Provide exceptional customer service by addressing patient inquiries and concerns promptly and professionally.
Maintain a helpful and approachable attitude, creating a positive atmosphere for patients and visitors.

Administrative Support: Assist with administrative tasks, including filing, data entry, and managing office supplies.
Collaborate with other team members to ensure smooth daily operations.

Insurance Verification: Verify and update patient insurance information, ensuring accurate billing processes.
Assist patients in understanding their insurance coverage and financial responsibilities.

Payment Processing: Collect and process payments accurately, providing receipts and maintaining financial records.
Work closely with the billing department to address any payment-related issues.

Maintaining Front Office Cleanliness: Ensure the front office area is clean, organized, and presents a professional image.
Monitor and replenish informational materials for patients.

Team Collaboration: Collaborate with dental team and support staff to optimize patient care and overall clinic efficiency.
Participate in team meetings and training sessions to stay informed about practice updates.

Requirements:

• Proven experience in a customer service or front desk role in a dental setting using dental software.
• Excellent communication and interpersonal skills.
• Proficient in using office software and scheduling systems.
• Strong organizational and multitasking abilities.
• Knowledge of dental terminology and procedures is a plus.
• Commitment to maintaining patient confidentiality and privacy.
• Experience: 2 years

Join Coastal Pines Dental and contribute to our mission of delivering high-quality dental care. If you are a motivated individual with a passion for customer service and administrative excellence, we invite you to apply for the Front Desk Coordinator position.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 34 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• On-the-job training
• Paid time off
• Paid training

Healthcare setting:

• Dental office

Schedule:

• 8 hour shift

Experience:

• Dental receptionist: 2 years (Required)

Ability to Commute:

• Wilmington, NC 28405 (Required)

Work Location: In person