Job Summary:

The Table Captain/Server is responsible for coordinating serving stations and communicating with the front and back-of-the-house personnel to provide a dining experience that exceeds our guests’ expectations. This position will also be responsible for processing tickets, aiding guests with QR orders and payments as well as acting as an extension of bar services throughout the dining area during peak hours.

• Follows all company policies as outlined in the Employee Handbook and duties that pertain to the server role.
• Maintains a positive attendance record 
• Follows all sanitation and safety standards set forth by the company and takes all certification classes required by management.
• Meets all uniform, appearance, and grooming standards as specified in the Employee Handbook.
• Maintains outstanding guest service standards.
• Knows all menu items offered at the restaurant. Accurately explains specials to the guest. If asked, accurately answers menu items concerning preparation method, ingredients, portion size, and side items accompanying the dish. If asked, specifies substitutions for items on the menu.
• Comfortable checking the IDs of guests that order alcohol.
• Performs menu merchandising procedures accurately by listing and explaining the specials, suggesting items, and upselling when appropriate.
• Picks up orders and completes plate preparation correctly as specified by company plating procedures.
• Performs side work duties correctly as specified in the “Side work Duties” that pertain to the Server role.
• Follows all end-of-shift checkout procedures with 100% accuracy as specified in the “End of Shift/Checkout Procedures” that pertains to a Server role.
• Follows the alcohol serving procedures regarding beverage service standards, awareness standards, and government regulations with 100% accuracy. 
• Maintains a good team environment by assisting other team members with their station duties and side work when there is a need and/or when available.
• Follows tip reporting regulations 100% of the time by keeping track of daily tips and following reporting procedures outlined by the Internal Revenue Service.

Essential Qualifications and Experience:

• Must be able to read and communicate clearly and effectively with coworkers, management, and guests
• Be able to reach, bend, stoop and frequently lift up to 20 pounds 
• Capable of working in extreme hot or cold environments
• Must demonstrate enthusiasm and commitment to guest satisfaction.
• Must be able to stand and exert fast-paced mobility for periods of up to 8 hours in length.
• Must be efficient and accurate with money and figures.
• Must possess manual ability to manipulate register system and handle/serve food.

The pay for this position is $2.13 per hour tips

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