Under direct supervision of the practice manager coordinates all day to day front office operations that support the delivery of comprehensive health care services and exceptional patient care.

Coordinates all aspects of patient registration scheduling insurance verification and front desk staff coverage

Promotes continuous quality improvement in patient services and practice workflow

Responsible for front desk work allocation training and problem resolution

Responsible for answering phones scheduling appointments checking patients in and out from their appointment and coordinating specialist appointments for patients

Collects patient balances copays and credit cards at time of service

Reviews lists of patients who need appointments and calls to schedule when due

Verifies demographics and insurance carrier information for every patient

Schedules coordinates and tracks STAT patient referrals and pre-authorizations

Works to achieve NCQA ACO Meaningful Use quality measures and other clinical quality improvement initiatives

Assists patients with Kiosk sign in

Monitors and orders administrative supplies to ensure proper inventory

Complies with OSHA and DOH standards

Adheres to Coastal Medical guidelines for protecting patients� demographic clinical and financial information

Provides superior customer service and outstanding patient care

Attend meetings/workshops as they relate to current position and office workflows

Performs other miscellaneous job-related duties as assigned

Education and Experience

High School Diploma. Associate degree preferred

Certification as a Medical Secretary preferred

Three to five years� experience working in a medical office setting

Bilingual skills a plus