2 Dispatcher Jobs in Morehead, NC
Coastal Home Air Conditioning, Heating is Hiring a Dispatcher Near Morehead, NC
Overview
|Stability| Competitive Weekly Pay Benefits | Growth Opportunities Training|
Looking to TRADE UP to a better opportunity? Coastal Home Services Air Conditioning, Heating, Electrical & Plumbing is looking to find the best Dispatcher in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team! You'll benefit from uncapped salaries, with the peace of mind from a stable and secure local brand.
Why Join This Team:
- Medical, Dental, Vision, and Prescription Plans, Plus HAS Option
- Life Insurance
- Matching 401k
- On-Going Training & Development
- Paid Holiday and Vacation
- Paid Training
What you will do:
- Receive emergency and non-emergency calls and record significant information, as necessary.
- Knowledgeably prioritize calls according to importance and urgency.
- Monitor field technicians to effectively prioritize their schedules and use of time.
- Schedule appointments with clients using the right tech/right call guidelines.
- Data entry into the computer system to track calls and client information, as necessary.
What you bring:
- Previous customer service experience.
- 1 year dispatching experience preferred.
- Strong attention to details.
- Conscientious, team player.
- Honesty, integrity, quality craftsmanship and a good attitude.
- Clear background check and drug screen.
Schedule: Full-time, Monday – Friday, 8-hour shift, 8 AM - 5 PM
Responsibilities
Who/What Are We Looking For?
- Coordinate the transportation movements of the technicians
- Must keep track of the drivers’ schedules as they change throughout the day
- Keep track of the technicians’ start and departure times
- Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
- Requires interaction with drivers daily
- Anticipate problems with routes and parts by making quick sound decisions
- Respond to special requests from customers related to jobs performed by a technician
- Order parts for special orders
- Maintain techs’ vacation, sick and weekend schedules
- Follow up on all pending/ recommended work
- Forecast workload for 2-3 days out
- Contact customers with parts pending and status of parts
Qualifications
Qualifications:
- Dispatch experience highly preferred
- Ability to pass a background check
- High school diploma (or GED)
- Demonstrate passion for excellence with respect to treating and caring for customers
- Strong decision-making abilities
- Ability to identify customer needs and clearly articulate product and service offerings
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Team player
- Multitasking and time management skills with the ability to prioritize
Core Competencies:
- Strong verbal and written communication skills
- Comfortable in navigating through multiple software systems and windows simultaneously
- Ability to show empathy when responding to customer’s needs
- Must be flexible with the ability to adapt to changes quickly and think conceptually
Job Summary
Full Time
$38k-51k (estimate)
05/13/2024
05/10/2025
The job skills required for Dispatcher include Customer Service, Transportation, Written Communication, Data Entry, Time Management, Plumbing, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
02/07/2022: Vincennes, IN
Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.
12/30/2021: Oklahoma City, OK
A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.
02/03/2022: Oklahoma City, OK
A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
02/02/2022: Las Cruces, NM
A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
12/12/2021: Pittsburgh, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
01/02/2022: Evansville, IN
Communicate with all parties before & during the job and getting feedback and updates.
12/25/2021: Eugene, OR
Complete a City employment application.
01/04/2022: Manchester, NH
Dispatchers should use an understanding tone and approach when communicating with callers.
01/03/2022: Las Cruces, NM
Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
03/06/2022: Tucson, AZ
Step 3: View the best colleges and universities for Dispatcher.
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