Company Overview

Coastal Eye Associates offers complete and comprehensive eye care for you and your entire family. Our goal is to not only treat your ocular needs but to care for you as an individual. From routine exams to complex surgery, your trust and wellbeing are our first priority at Coastal Eye Associates. All of our medical doctors are board certified ophthalmologists with extensive experience in all areas of ophthalmic medicine.

Position Summary

The Call Center Representative is the first point of contact for the organization. The Representative handles incoming calls from patients, outside partners such as Doctor’s Offices or Pharmacies and the public, schedules appointments, makes follow-up calls to patients and provides accurate information. Exchanges pertinent and non-routine information, answers questions and offers guidance via the telephone with individuals on a continual basis and doing so in a caring and professional manner. 

Responsibilities

• Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions

• Scheduling and rescheduling patient appointments

• Maintaining cohesive physician schedules for all locations

• Obtaining necessary information from patients to create a comprehensive medical advisory

• Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs

• Able to maintain composure and patience with demanding phone calls

• Accurately and efficiently process and transfer calls as needed using a multi-line phone system

• Maintains clean, orderly working area and shared workspace

• Attends required meetings and participates in committees as requested

• Participates in professional development activities and maintains professional affiliations

• Maintains confidentiality regarding patient accounts status

Qualifications

Education:

• High School or GED required. Associate Degree or related health-care certification preferred.

Experience: 

• One year of experience in customer service, front office and/or related clinical environment required; working knowledge of medical terminology.
• Knowledge of practice management and electronic health records systems strongly preferred (Nextech, Compulink a plus) 
• Strong computer knowledge and skills with a minimum typing speed of 45 WPM.
• Able to navigate multiple system applications.
• Ability to interact with patients from all economic, educational, social, etc. backgrounds.
• Ability to treat all patients with respect.
• Ability to effectively communicate both verbally and written and in a manner conducive to the patient’s age and developmental stage.

Company Benefits

We offer a competitive benefits package to our employees:

• Medical• Dental• Vision• 401k w/ Match• HSA/FSA• Telemedicine (100% company paid)• EAP (100% company paid)• Group Life/AD&D (100% company paid)• STD (100% company paid)• LTD (100% company paid)• Generous PTO Package• 7.5 Paid Holidays• Flexible Scheduling• Employee Discounts and PerksWe are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees