Job Description

Dispatcher Full Time Location : Janesville, WI Compensation : hourly

2nd / 3rd Shift

Company Overview :

Coach USA is one of the largest transportation companies in North America. We are committed to delivering exceptional service to our customers and ensuring the smooth operation of our transportation service.

Position Overview :

We are seeking a dedicated full-time 2nd / 3rd Shift Dispatcher to join our team. In this role, you will play a crucial part in our operations by scheduling and routing drivers, handling customer calls, and ensuring the efficient coordination of our transportation services in a fast-paced environment.

What We Offer :

• Competitive compensation up to / hour
• Comprehensive benefits package including medical, dental, vision, short-term disability, life insurance and 401k options.
• Paid Holidays, Vacation, and Personal Days
• Great company culture!

Responsibilities :

• Complete and monitor daily check-in process, including verifying driver credentials and compliance hours.
• Schedule vehicles in coordination with maintenance personnel, arranging replacements when necessary.
• Prepare documents and verify accuracy of work orders for driver assignments.
• Responsible for creating daily shift report emails to be submitted to GM, Director of Operations, Maintenance Manager, and Safety & Training Manager
• Monitor weather reports, traffic conditions, airport closings, etc. Communicate delays and resolutions to team.
• Report and track lost and found items.
• Resolve customers inquiries and complaints via phone, email, mail, and in person.
• Assist customers with ticket sales and inquiries.

Required Experience / Skills :

• Proven customer service experience
• Willingness to learn and demonstrate knowledge of the following : DOT hours of service and regulation; 2-way radio, GPS monitoring systems;

and operations system.

• Strong organizational and time management skills
• Able to work and troubleshoot in a fast-paced environment.
• Proficiency in Microsoft Office
• Excellent written and verbal communication skills
• Schedule flexibility is required to accommodate extended shifts, including daytime, nighttime, weekends, and holidays.

Last updated : 2024-05-17