Optavise, a CNO Financial Group company is seeking an Agent Tech Support Specialist tasked with servicing agent inquiries regarding software questions and issues. The specialist will use information provided by the agent to triage potential issues and provide solutions or education on the process. The specialist will document issues and work with subject matter experts on resolutions. The specialist will serve as the main point of contact for the agent and will be responsible for following up with resolutions.

This is your opportunity for a career with a health work-life balance. Leadership is focused on growth and creating a collaborative team. Additionally, you’ll support people across the US. Each day will have variety.

As an Agent Tech Support Specialist your responsibilities will include:

• Troubleshoot various sales technology technical issues over the phone or by email.
• Conduct Microsoft Teams sessions to assist with sales technology software setups or resolve software related problems.
• Test real time technical issues for triage on complex and high priority tasks.
• Escalate software issues to subject matter experts and IT partners.
• Perform as a subject matter expert for Sales technology tools and processes.
• Log calls and issues.
• Analyze and respond to emails that are received into the technical support queues.
• Identify and distribute necessary self-help documentation to guide agents with self-service options.
• Assist with small projects/minor software enhancements and testing sales technology tools/software updates.

The Agent Tech Support Specialist position is well-suited for you if you:

• Think critically and analytically.
• Build relationships and quickly establish rapport.
• Resolve conflict and escalate issues quickly.
• Prioritize multiple tasks and assignments.
• Collaborate for successful partnerships.
• Communicate effectively.
• Strong initiative, work ethic, and flexibility

What you’ll need:

• Associate degree or 2 – 4 years of related work experience,
• Ability to work well within a group and individually.
• 3 years of customer service experience.
• Experience with Microsoft Office or related software.
• Experience with providing support via Zoom or Teams.

What will set you apart:

• Bachelor’s degree.
• Basic remote software support experience.
• 5 years of customer service experience.
• Insurance experience.

This role is full time work from home (WFH), also known as Remote. This role can be performed from any US based location within the central or eastern time zone. Work cannot be performed from outside of the United States.

Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Philadelphia, Orlando and Milwaukee) have access to come into that Office up to 2 days/week and are encouraged to come into the office at least twice per month.

Optavise is a trusted benefits partner for business owners and human resources professionals who work hard to build and maintain a healthy, happy workforce. Through Optavise’s cohesive suite of products and services, we guide employers and employees through their healthcare choices to help reduce costs and increase benefits engagement. We streamline administration for employers and educate employees about benefits and care options, making it easy for them to choose and use their benefits wisely. Optavise provides a first-of-its-kind benefits solution, including:

• Benefits administration technology for a streamlined enrollment process
• Customizable selection of voluntary benefits that employees want and need
• Year-round benefits education, communications and advocacy to inform and empower employees to become better healthcare consumers
• Expert resources, helping employees maximize their benefits and make more informed choices for themselves and their family members.

Our goal is to help people make good healthcare decisions. By simplifying administration and making benefits easier to understand, we help drive employee engagement and satisfaction, and save employers time and money.

Optavise is the worksite marketing brand of CNO Financial Group. CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.