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Job Description :
General Function / Summary :
As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Store Managers are responsible for daily operations and profitability of one or more of our retail Check N Go or Allied Cash locations, both part of the CNG Holdings, Inc.
family of companies. The Store Manager is responsible for daily operations and profitability of one or more of our retail locations.
This role is accountable for site operations, sales, customer service, and store level leadership.
Essential Duties :
Serve and educate customers on the product portfolio by presentingall options for products and / or services to customers that meet theirneeds.
Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer.
Respond professionally and accurately customersin response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and districtor region volume expectations.
Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements;
may be responsible for bank deposits or bank pick-ups.
Balance individual batch receipts with store sales reports at end of day and assist with resolving over / short discrepancies.
Perform customer verifications to validate information presented.
Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
Comply with federal and state regulations and Company policies and procedures.
Complete compliance trainings and quarterly I Agree timely.
Coordinate operations, development, and training necessary for store achieving metric targets.
Maintain store staff schedule and assist covering other stores within the district.
Support store staff to ensure excellent customer service and embodiment of sales culture.
Assist District Director of Operations with the recruiting, selection, and onboarding of Customer Service Representatives in the district.
Other duties as assigned.
Minimum Education and Experience Required :
High school diploma, GED, or equivalent experience
2 years of experience with sales, customer service, and cash handling
1 year of supervisory experience preferred
Exceptional customer service, active listening, and verbal and written communication skills
Proficient in Microsoft Office programs
Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership
Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused
Physical Demands :
Call center / Retail / Office environment
Extensive cash handling
Extended phone usage
Long periods of standing
Extended viewing of computer screens and typing
Must be able to lift up to 50lbs, with or without reasonable accommodations
Travel / Attendance :
Must be able to travel to all stores within the assigned district with personal vehicle
May be asked to travel to neighboring districts
May require overnight travel
Must work assigned shifts as scheduled
Supervisory Functions :
Position may be on-site lead for one or more Customer Service Representatives
Last updated : 2024-05-11
Full Time
$61k-95k (estimate)
05/13/2024
05/12/2024
axcess-financial.com
BLUE ASH, OH
1,000 - 3,000
1994
A DAVID DAVIS
$1B - $3B
The job skills required for Retail store manager include Customer Service, Leadership, Written Communication, Cash Handling, Training and Development, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail store manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail store manager. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Retail Store Manager job description and responsibilities
A retail manager may have several subordinates, such as assistant managers, department managers, supervisors, key holders, shift leads, or leads.
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The Store Manager plans and directs the day-to-day operations of the store.
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Complete store operational requirements by scheduling and assigning employees; following up on work results.
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Maintain store staff by recruiting, selecting, orienting and training employees.
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Career tips from people on Retail Store Manager jobs
Retailers look for certain personal qualities during the recruitment process, such as people skills, confidence, enthusiasm and good customer-service values.
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Many companies expect applicants to have some retail experience whether acquired through part-time or holiday work.
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Larger retailers offer placements for students, which frequently lead to job offers.
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Most retail companies tend to review employees' performance annually.
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Complete a qualification in retail services, such as a Certificate III in Retail (SIR30216) or a Certificate IV in Leadership and Management (BSB42015).
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