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Join us in our mission to promote energy efficiency and sustainability while delivering exceptional service to our customers. If you are passionate about making a positive impact and have the skills and experience to lead a high-performing team, we encourage you to apply!
We are seeking a highly skilled and experienced Customer Care Director to lead our customer care team responsible for managing utility energy efficiency programs. The ideal candidate will possess exceptional leadership qualities, extensive experience in customer service management, and a deep understanding of energy efficiency initiatives in the utility sector.
PRIMARY PURPOSE
Reporting to the Senior Director of Customer Experience, the Director of Customer Care will be responsible for the continuous improvement of an outstanding customer experience through best-in-class service quality as related to inbound and outbound Customer Care activities. The Director of Customer Care will lead a team of Managers in planning and implementing strategies that result in achieving set KPI’s including NPS, speed of answer, CSAT, and appointment scheduled metrics for approximately a dozen utility programs. Further, the Director of Customer Care will have direct responsibility in leading a department of representatives that set appointments and sell services to utility program customers in a specified region.
ESSENTIAL FUNCTIONS
JOB REQUIREMENTS
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
CMC Energy Services, Inc. provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.
Other
Business Services
$162k-211k (estimate)
05/21/2024
05/24/2024
cmcenergy.com
PHILADELPHIA, PA
200 - 500
1977
Private
ELLEN LUTZ
$50M - $200M
Business Services
CMC Energy provides energy efficiency consulting service to residential and commercial sectors.
The job skills required for Director of Customer Care include Leadership, Initiative, Project Management, Innovation, Coaching, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Customer Care. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Customer Care. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Customer Care positions, which can be used as a reference in future career path planning. As a Director of Customer Care, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Customer Care. You can explore the career advancement for a Director of Customer Care below and select your interested title to get hiring information.