CM Ventures, Inc.Shift LeaderJob DescriptionJOB SUMMARYTheretailstoreshift leaderis required to regularly and customarily exercise discretioninsupervisingthe overall operation of the store.Theindividualmust have a clearunderstanding of the operations.A majority ofthesupervisor’s time will bespentdirecting the workforceto ensure an outstanding customer experience.ESSENTIAL FUNCTIONS1.Demonstrates a calm demeanor during periods of high volume or unusual eventsandmanages smooth transitions thereafter to keep store operatingproperly.2.Displays a “Customer Comes First” attitude by training and holding co-workersaccountable for deliveringoutstandingcustomer service.3.Responsible for overall store atmosphere and appearance.4.Plans, identifies, communicates, and delegates appropriate responsibilities andpractices to co-workers to ensure smooth flow of operations.5.Provides coaching and direction to co-workers to take action and to achieveoperational goals.6.Trains andre-trains staff whenever necessary and uses online training systems.7.Quality control.8.Banking/deposits.ADDITIONAL RESPONSIBILITY1.Greets and interacts with customers2.Answers customer questions and makes sales suggestions3.Has working knowledge ofproduct offerings4.Makes product following Kilwins-approved recipes5.Follows proper regulations for food handling6.Assists with restocking and setting up displays7.Operates Point of Sale (POS) system8.General cleaning; dust, sweep, mop, and washwindows, empty garbage9.Packs boxes and baskets.10.Answers thephone and takes phone orders.KNOWLEDGE, SKILLS AND ABILITY1.Ability to operate POS systemand count back change2.Must be customer service oriented witha good personality and manners.3.Ability to work well with others and follow as well as give directions.4.Must be a role model with good work ethics.5.Ability to work when needed, which includes covering for “no show” employees.6.Must read and speak Englishandhave good communication skills.7.Ability tosupervisestore operations independently8.Ability to superviseeffectively in a fast-paced environment9.Ability tosupervisemultiple situations simultaneously10.Ability tosuperviseresources to ensure that established service levels are achievedat all times.11.Knowledgeof customer service techniques12.Knowledge of supervisory practices and procedures13.Organization and planning skills14.Strong problem-solving skills15.Ability to communicateclearly and concisely16.Abilityto plan and prioritize workloadEDUCATION AND EXPERIENCE1.Previous sales and supervisoryexperience helpful, but not necessary.2.High School diploma or equivalent.3.Previous food preparation experience helpful, but not necessary.PHYSICAL REQUIRMENTS1.Must be able to lift50 pounds.2.Must be able to stand for long periods of time in retail store environment.7.Ability tosupervisestore operations independently8.Ability to superviseeffectively in a fast-paced environment9.Ability tosupervisemultiple situations simultaneously10.Ability tosuperviseresources to ensure that established service levels are achievedat all times.11.Knowledgeof customer service techniques12.Knowledge of supervisory practices and procedures13.Organization and planning skills14.Strong problem-solving skills15.Ability to communicateclearly and concisely16.Abilityto plan and prioritize workloadEDUCATION AND EXPERIENCE1.Previous sales and supervisoryexperience helpful, but not necessary.2.High School diploma or equivalent.3.Previous food preparation experience helpful, but not necessary.PHYSICAL REQUIRMENTS1.Must be able to lift50 pounds.

2. Must be able to stand for long periods of time in retail store environment.