Full job description

Position Summary

Assists in general administration and all related functions for the property. Responsible for conducting rental inquiries. Acts as a liaison between the manager and maintenance department by coordinating resident-requested service. Answers phone, greets visitors, and channels inquiries to appropriate staff members. Must have working knowledge of personnel, accounting, leasing, maintenance, computers, marketing, and resident retention policies and procedures.

Responsibilities include the following. Other duties may be assigned.

• Answers phone, greets visitors with a smile, schedules appointments, and directs inquiries to an appropriate staff member
• Introduce yourself and other team members in the immediate area
• Completes survey/welcome card for each prospect
• Conducts rental inquiries and tours of the property
• Follows up with prospect: thank you cards, phone calls, and any other requested or needed information
• Enters application and lease into the computer system
• Follows up with residents regarding quality and promptness of service with either a phone call or written questionnaire. Relays feedback to the Property Manager
• Receives service requests from residents and records in the appropriate record book
• Respond to Internet inquiries promptly
• Prepare and maintain resident files
• Records traffic and rental activity promptly and accurately
• Participates in resident activities, open houses, and other events to promote community
• Puts balloons, promotional signs, etc. on the property
• Completes and updates move-in, move-out, and rental packets
• Performs general administrative duties such as logging rent, filing, typing, mailing, ordering supplies, and resident termination calls
• Follows Fair Housing regulations
• Required to work weekends as needed for tours and open houses.
• Completes all necessary paperwork efficiently and timely to process application
• Process applications within 48 hours, obtain property manager approval, and notify applicants of results
• Prepare lease packages
• Complete the move-in package, test keys and inspect apartments before move-in
• Conduct new resident orientation
• Participate in revenue collections
• Participate in community outreach activities
• Performs all other duties as requested by the Property Manager
• Flexibility in work schedule as determined by regional management may be required periodically to ensure adequate staffing in the leasing office

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. It is important to be able to handle multiple tasks.

• Positive, “can-do” attitude, professionalism, and high level of enthusiasm
• Customer-centered
• Strong demonstration and closing skills
• Thorough organizational and administrative abilities
• Excellent communication skills, verbal and written
• Must have a valid driver’s license and a dependable vehicle

Education/Training/Experience

• High school diploma, plus specialized training or two-year degree or equivalent
• 12 months minimum leasing or sales experience in the apartment, hotel or retail industry