The Tennis Pro Shop Supervisor is responsible for promoting the game of tennis and the club while providing the Three Steps of Service to the Members and guests of the club. Responsible for providing quality service, and assisting with the tennis shop operations.

Day-to-Day 

• Responsible for efficient and friendly customer service throughout the pro shop, accurately ringing up charges at the register and properly checking in all tennis players prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.
• Respond to inquiries, lessons and court reservations for Members and guests both in person and on the phone. Converse with Members and guests in a friendly manner. Focus your attention on Members and guests needs and remain calm, professional and courteous at all times, even when under pressure.
• Help keep tennis shop neat and clean at all times, sell merchandise.
• Promote the game of tennis and promote the Club while maintaining a high level of professionalism and service.
• Perform close of business functions following guidelines and procedures established by the Club.
• Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed

About You 

• Customer service experience.
• Basic Tennis Knowledge.
• High school diploma, or equivalent.