Description

Responsible for assisting the Catering Sales Manager in acquiring, maintaining and servicing catering customers A as well as preparing beverages for guests according to recipe. Prepare and serve beverages to guests according to recipes and contracts

• Stock/restock appropriate areas of the bar with alcohol, glassware, ice and supplies
• Available to work a variety of hours, days and shifts, including weekends
• Effectively service a full bar top, cocktail station
• Safely and effectively transport food or beverages to a table of three in a single trip
• Ability to safely tolerate hands being exposed to liquids frequently, including water, cleaning solutions, alcohol, various juices and other liquids
• Safely and effectively use and operate all necessary tools and equipment, including knives and blenders
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Ability to multi-task calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist in overseeing catered events
• Assist with special projects when required by Partners, GMs or Managers
• Become proficient in servicing catering calls
• Answer incoming catering calls and emails; respond or distribute to the appropriate person
• Email, fax or mail collateral and materials to prospective clients
• Update client list as property of LEYE
• Understand and respond knowledgeably to questions about the restaurant and menu
• Use sales techniques to present and encourage current promotions to guests
• Understand and follow the food allergy procedure and special orders/restrictions
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed
• Safely and properly change beer kegs, CO2 tanks and soda dispensers
• Manually wash and sanitize glassware using a three compartment sink
• Account for and maintain the security of all bar stock and inventory
• Responsible for the security and reconciliation of the bar cash drawer
• Ability to recognize an intoxicated guest, refuse to overserve guests and seek out management with any concerns about a guest that appears intoxicated
• Accurately record and account for all items ordered, process payments, and account for and balance all sales/receipts in compliance with restaurant policies and procedures
• Proficiency in the use and operation of all necessary tools and equipment, including the POS system and Frequent Diner, Gift Card and Credit Card terminals