POSITION:

The Member Services Associate assists the Studio Manager with providing exceptional service to existing members and sales efforts to onboard new members into our studio. Member Services follows up with qualified leads via phone, text and email, books them into Intro Classes and onboards them as studio members. The Member Services Associate also assists with helping and retaining current members by ensuring our members receive the best Pilates experience available.

REQUIREMENTS:

• Evening and/or weekend availability
• Excellent sales, communication, and customer service skills required
• Goal-oriented with an ability to achieve sales results in memberships and retail products
• Ability to learn and use the Club Ready software system
• Ability to stand or sit for up to 8 hours throughout the workday
• Must be fluent in English and have excellent communication skills via in-person, phone, text, and email
• Must be a proficient multi-tasker who is able to juggle several member requests in a short period of time.
• Must have solid computer skills
• Must have some evening and weekend availability

RESPONSIBILITIES:

• Execute sales process of lead generation, follow up, and close
• Conduct tours of the facility while establishing a relationship and identifying an individual’s needs and wants and how they fit a Pilates practice
• Sell/Upsell retail merchandise to members
• Maintain acceptable level of personal sales production
• Emphasize and enforce objectives of the club as a fitness and wellness provider
• Present available services to current or prospective members
• Book quality appointments to achieve monthly sales goals
• Participate in special or community events to promote the club
• Ensure studio is clean throughout the day
• Other duties as assigned

COMPENSATION & PERKS:

This position offers a base pay, commission on sales and discretionary profit share bonuses.

COMPANY OVERVIEW:

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.

Club Pilates Brookfield is owned by a husband and wife team that works closely with their team to provide a fun and rewarding atmosphere. Our love for Pilates has driven us to expand our team to ensure our members are provided an incredible experience every day.

When you join our team, you will leave each day fulfilled knowing you are well compensated and working in a positive environment providing a service that your members are excited about and that helps them lead a better life.

Job Types: Full-time, Part-time

Pay: $10.00 - $15.00 per hour

Benefits:

• 401(k)

Application Question(s):

• Are you available to work some nights and weekends?
• Are you looking for seasonal/temporary work?

Work Location: In person