JOB DESCRIPTION

Position Title: Assistant General Manager (AGM)

Reports to: General Manager (GM)

POSITION:

The Assistant General Manager will assist the General Manager in overseeing all studio

functions from sales to instructors. They will lead all sales efforts; drive membership

growth and endeavor to prevent member attrition.

RESPONSIBILITIES:

Ensure excellent customer service by creating a welcoming and friendly

environment and addressing customer concerns or complaints

Responsible, along with the General Manager and Sales Associates, for ensuring

that studio membership and revenue goals are meet through personal sales and

training staff

Responsible for helping to build the studio community through organizing and

executing events

Assistant the General Manager in supervising and managing staff, including

hiring, training, and scheduling

Be the direct point of contact for all staff with General Manager is off

Oversee all billing issues (membership agreements, cancellations, freezes, failed

payments, etc)

Assist with retail displays, sales, and inventory

Responsible for posting social media stories

Maintain cleanliness and organization in the studio.

Work collaboratively on monthly studio plans, grassroots marketing, and

promotional activities

Any other tasks required to meet company goals

The employee is expected to adhere to all company policies, including the policy of at

will employment.

REQUIREMENTS:

2 years of retail/service sales or fitness sales experience.

Confident in generating personal sales and training Sales Associates in sales

Ability to manage and drive 4 revenue streams: memberships, retail, private

training, and teacher training

Must be fluent in English and have excellent communication and strong

interpersonal skills in person, on the telephone and via email

Ability to excel in a fast changing, diverse environment.

Ability to recognize areas of improvement and make changes using good

judgement.

An affinity and passion for fitness.

Solid writing and grammar skills.

Highly organized, proficient in data management, ability to prioritize and meet

deadlines.

Professional, punctual, reliable and neat.

Strong attention to detail and accuracy.

Trustworthy and ability to handle confidential information.

Ability to work harmoniously with co-workers, clients and the general public.

Proficiency with computers and Studio software.