Company Overview:

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.

Club Pilates is currently established in 38 states and 2 countries. Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Club Pilates has already sold 750 territories throughout the United States and Canada. Its over 2200 instructors provide over 17 million workouts a year to tens of thousands of members. Club Pilates has been recognized in Inc Magazine's Inc. 500 and Inc. 5000 List two years in a row as well as Entrepreneur Magazine's Franchise 500 two years in a row. For more information, visit www.clubpilates.com

General Manager Job Description

General Managers are responsible for meeting studio sales goals, membership renewals, and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads, and securing member referrals. Under the management of a Franchise Owner and District Manger, General Managers must exemplify leadership qualities in all areas of the business. General Managers must have the ability to build lasting relationships with prospective and current members to build a strong ambassadorship and retain members. The General Manager is rooted in hospitality and upholds our Mission of fueling energetic communal experience. The ideal Manager will oversee all Studio functionality from Sales to Instructors.

Requirement:

• 2 years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training Sales Reps in sales.
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email.
• Ability to excel in a fast-changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgment.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable, and neat.
• Strong attention to detail and accuracy.
• Trustworthy and able to handle confidential information.
• Ability to work harmoniously with co-workers, clients, and the public.
• Proficiency with computers and Studio software.

Duties:

• Lead Generation
  • Strategically engage in marketing efforts to generate leads for the studio through grassroots and networking.
• Lead Management
  • Implement the sales process to schedule prospects into Demo class
  • Following the sales process to convert Leads to Members
  • New member acquisition and converting non-members to memberships.
• Membership and Member Relations
  • Build rapport and lasting relationships with all members!
  • Retain existing members and engage with them in a way that generates referrals.
  • Handle all member concerns with a solutions-focused attitude promptly.
  • Collect out-standing dues
• Front Desk (FD) Team
  • Hire and train new FD Team Members
  • Manage FD schedule.
  • Supervise FD Team Performance and Drive Results
• Financial Performance
  • Collaborate with District Manager to set monthly, weekly, and daily targets.
  • Conduct pre-planning on a monthly/quarterly basis to ensure financial targets are met.
• Operations
  • Maintain cleanliness and organization of the Pilates Studio.
  • Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
  • Enforce Club Pilates policies and procedures
  • Independently make decisions related to high level customer service
  • Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
  • Any other duties as assigned

Compensation & Benefits:

• This position offers a competitive base salary; based on experience & performance.
• Commission paid on sales.
• Bonus opportunity, based on performance.
• Complimentary Pilates Classes at Studio
• Unlimited growth potential within the company.