Job Title:- Technical Support Specialist – GMP (Good Manufacturing Practice)

Location:- Branchburg, NJ 08876 ( On Site)

Duration:-1 year Plus Contract

RCM is seeking a highly motivated and detail-oriented Technical Support Specialist to join our client's growing team in Branchburg, NJ.

About the Role

As a Technical Support Specialist, you will be responsible for providing exceptional technical support to ensure the smooth operation and compliance of our client's manufacturing processes. You will troubleshoot technical issues, maintain critical systems, and collaborate with various departments to maintain the highest standards of quality and efficiency.

Responsibilities:

• Troubleshooting and Support: Provide expert technical support to Manufacturing, QA, QC, and other departments. This includes troubleshooting and maintaining computerized instruments, workstations, software solutions, and offering on-call service as needed.
• User Management: Administer and maintain user account access for lab and manufacturing systems, ensuring adherence to security protocols.
• Knowledge Sharing: Independently author clear and concise job aids and knowledge articles to document system administration procedures.
• Validation and Implementation: Assist or take primary responsibility for executing installation validation protocols (IVIs) during system implementation.
• System Optimization: Proactively identify and rectify system flaws related to connectivity, security, and system integration.
• Performance Maintenance: Perform periodic maintenance tasks to optimize the performance of qualified systems and prevent downtime.
• Critical Incident Support: Provide after-hours support for critical incidents and project initiatives impacting production.

Qualifications:

• Minimum of 3 years of experience in a pharmaceutical or biotechnology manufacturing environment.
• Demonstrated proficiency in a Windows OS environment, including Secure Desktop functionalities.
• Working experience with PowerShell scripting.
• Prior experience working within a GMP-regulated environment and understanding of basic GMP concepts.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills to effectively collaborate across departments.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• A meticulous attention to detail and a commitment to quality.

Education & Certifications

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Information Technology) preferred.

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Join our team and play a key role in ensuring the quality and efficiency of our client's pharmaceutical manufacturing operations!

Why RCM?

RCM is a leading provider of specialized staffing solutions. We offer competitive salaries, comprehensive benefits packages, and the opportunity to work on challenging and rewarding projects.

Equal Opportunity Statement
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Contract

Pay: $30.23 - $35.39 per hour

Expected hours: 37.5 per week

Experience level:

• 3 years

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 3 years (Preferred)

Ability to Commute:

• Branchburg, NJ 08876 (Preferred)

Work Location: In person