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Technical Support Rep/ IT Helpdesk
Job Location: Columbus, OH
Job Duration: 6 Months Extension
Pay Rate:$21/hr on W2
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Responsibilities include:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
Qualifications:
***Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
Job Type: Contract
Pay: $20.99 - $21.00 per hour
Expected hours: 40 per week
Experience level:
Schedule:
Work Location: In person
Contractor
IT Outsourcing & Consulting
$62k-80k (estimate)
05/11/2024
09/06/2024
clovity.com
DUBLIN, CA
50 - 100
2017
Private
ANUJ SACHDEVA
<$5M
IT Outsourcing & Consulting