Leasing Professional - Van Mall North

Vancouver, WA

About us

CloudTen is a residential brand headquartered in Nevada that manages and operates multifamily properties throughout the West. Our diverse portfolio of properties, ranging from hotel-to-residential conversions to high-rise lease-ups, to repositioning value add properties, offers renters the options for services and amenities they desire. Long story short – our sweet spot is all things multi-family.

With uncompromising integrity, a passion for providing stellar service, and a commitment to innovation, CloudTen flies high above the status quo. CloudTen’s dedicated team trailblazes new paths to nurture growth and success, building relationships from the inside out. At our core we are People People, thoughtfully trained to support clients, fellow team members and residents alike – always learning forward to create a positive living experience.

About this role:

The Leasing Professional at Van Mall North Apartment has the responsibility, under the supervision of Community Manager for demonstrating apartments and the community to prospective renters and securing commitments and deposits from prospective residents. They will also be responsible for providing customer service support to residents and prospective residents at the property site, including answering telephones, greeting customers, performing move-in procedures, processing rental applications and maintenance service requests, and other duties as assigned.

This position requires a Wednesday through Sunday schedule 9:00AM to 6:00PM, with Monday and Tuesdays off. Weekends are required to take appointments and tours, to support leasing of apartment homes to prospective residents.

What you'll do: Includes but not limited to:

• Market apartments by promoting rentals on the phone and in person; demonstrate apartments and community to prospective renters, sell apartment features/benefits, overcome objections, secure commitments and deposits from prospective residents and follow up on undecided prospects.
• Lease administration under the supervision of the Property Manager.
• Review the property management data base of assigned rentals to ensure accuracy of data input.
• Transport and set up marketing collateral needed such as signs, flags, banners and such to and from rental.
• Prepare rental before showings (lightly clean and make ready for show).
• Review advertising of rentals for accuracy and make recommendations as needed.
• Inspect community while on-site noting any deficiencies.
• Assist the Resident Manager in ensuring that residents are provided with a clean, safe, well maintained community.
• Assist in preparation of market surveys when assigned.
• Accept maintenance requests as professionally, efficiently and effectively as possible when needed.
• Assist in performing move-in and move-out administration with particular attention to consistent apartment inspections.
• Represent CloudTen Residential in a professional manner. Maintain a positive businesslike attitude in person and on the telephone and neat, clean, professional dress and grooming appropriate for greeting the public.
• Adhere to Fair Housing Policy, ADA, Injury and Illness Prevention Policy and Asbestos and Hazardous Materials Policy.
• Assist in promoting CloudTen Residential and securing new business.
• Effectively provide excellent resident services through day-to-day interaction and correspondence with residents.
• Serve as first point of contact for residents and potential residents; greet all customers by telephone or in person in a friendly, timely and professional manner.
• Provide complete and accurate rental information to prospective residents.
• Accurately process rental applications in a timely manner.
• Prepare and executed leases and move in paperwork.
• Assists with other assigned projects as needed.

• Prefer 1-2 years of experience in Leasing for Property Management
• Lease-up experience strongly preferred
• Proficient at Microsoft Office, including Word and Excel
• Experience with OneSite strongly preferred
• 2 years Previous Experience in Sales
• Experience with Entrata Software

• Incumbent must have reliable transportation available and have a valid driver’s license and automobile insurance, as travel to may be required.

• Physical Demands:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Focused with high attention to detail
• Curious and proactive
• Growth-oriented and well-organized
• Disciplined and self sufficient
• A strong communicator
• Tech savvy

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time-Off/Holidays
• 401(k) Retirement Plan
• Employee Assistance Program

What is Next?

Make the leap and take the shot! Submit your resume to us today.

CloudTen Residential is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.