Community Assistant Manager – Brooktree Apts - Reno, Nv

Who we are:

CloudTen is a residential brand headquartered in Nevada that manages and operates multifamily properties throughout the West. Our diverse portfolio of properties, ranging from hotel-to-residential conversions to high-rise lease-ups, to repositioning value add properties, offers renters the options for services and amenities they desire. Long story short – our sweet spot is all things multi-family.

With uncompromising integrity, a passion for providing stellar service, and a commitment to innovation, CloudTen flies high above the status quo. CloudTen’s dedicated team trailblazes new paths to nurture growth and success, building relationships from the inside out. At our core we are People People, thoughtfully trained to support clients, fellow team members and residents alike – always learning forward to create a positive living experience.

About this role: 

The Community Assistant Manager has the responsibility, under the supervision of the Community Manager, for all phases of the operations of an income producing property. This includes personnel functions, leasing, community maintenance, monitoring market conditions, fiscal oversight, advertising and resident relations. Incumbent must have reliable transportation available and have a valid driver's license and automobile insurance, as travel to the bank and meetings will be required. 

What you’ll do: Includes but not limited to:

• Works closely with the Community Manager in developing an integral team that effectively sells the quality and professionalism of the organization. 
• Inspects property common areas, apartment units and grounds on a regular basis. 
• Offers recommendations to management regarding improvements to the overall operation of the community. 
• Ensure effective move-in and move-out administration with particular attention to consistent apartment inspections. 
• Responsible for ensuring the timely and accurate submission of payroll summary sheets for team. 
• Accurately ensures that all rent payments are collected from both current and previous residents. 
• Accurately ensures daily community deposits in regard to rent collections and any other miscellaneous income. 
• Assist in establishing and enforcing rental guidelines, unit pricing and tenant screening criteria within management portfolio. 
• Establish and set unit pricing and concessions as well as terms of lease consistent with each properties business plan, budget, and client goals, while securing client or supervisor approval as required. 
• Monitor rental activity including traffic, move-ins, move-outs, rentals, notices and close ratios to ensure requirements are met and provide additional training as necessary. 
• Supervise the planning and implementation of, and attends and monitors, various community recreational and social activities. 
• Perform routine audits of on-site files and records and correct problem areas with the Community Manager. 
• Coordinates with the maintenance team and residents to ensure service requests are being completed and followed up with.

• 2 years of Property Management experience required. 
• Professional presence, appearance, and etiquette. 
• Strong internal and external customer service. 
• Knowledgeable and proficiency with typing, Property Marketing, Microsoft Office, Entrata, Real Page preferred. 
• Strong adherence to following directives, processes, and procedures. 

• Incumbent must have reliable transportation available and have a valid driver’s license and automobile insurance, as travel to may be required.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• A confident, empathetic and dynamic team player. 
• An exceptional communicator: written and verbal. 
• A problem solver with sound judgement. 
• A results-driven independent contributor who thrives on achievement. 
• A listener and learner with acute attention to detail who is highly organized. 

• Medical, Dental, and Vision Insurance 
• Life Insurance 
• Paid Time-Off/Holidays 
• 401(k) Retirement Plan 
• Employee Assistance Program

What's Next:

Make the leap and take the shot! Submit your resume to us today. 

CLOUDTEN RESIDENTIAL is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.