Job description:

• Audit deliverables for all Internal/External Audits.
• Management liaise with Data Support, SMI and TICM Teams to resolve process related issues.
• Up databases and related processes for Non-ESM products; troubleshooting issues related to Non-ESM file processing.
• Data setup for testing any bug fixes, application release.
• The MSSQL reports and automated alerts as per business requirements with DBAs and/or CATE DEV team for database/application performance issues. Any data mismatch/data integrity issues with DBAs and development team to address bug fixes, production issues and any new enhancements and publishing key reports based on the business requirements.
• Tuning, advanced queue management, migration of DTS packages to SSIS, extensive report automation.
• Must address all tickets escalated by L2 team and assigned to L3 team.
• Production issues/ outages and scheduled activities during weekends.
• Closely with onsite Application Product Manager, ADS and AIS teams to achieve desired outcome.
• Identify areas of improvement or prevention of gaps and provide quality of service to clients.
• Have excellent communication and interpersonal skills.