What you'll get to do in this role:

• Drive the vision and develop a deep understanding of our customer segments and advocate relentlessly for the best software and service packages on customers’ behalf through market research, experimentation, user testing, and data analysis
• Lead team of product managers to complete product roadmap in partnership with cross functional teams
• Drive the vision, metrics, roadmap, feature set, and delivery of your product area ensuring that we’re always exceeding the expectations of our customers 
• Clearly present your findings and recommendations from data and research to executives and key team members

Must Have:

• 10 years of experience in managing or leading a Professional Services, Customer Support or similar customer facing organization.
• 5 years of experience in a SaaS business.
• Proven track record of delivering value-added software products and features
• Exhibit technical depth with good data analysis experience.
• Excellent written and oral communication skills to articulate insights as well as presentation skills across various stakeholders.
• Demonstrated ability to lead by influence and work effectively in a cross functional global environment.
• Strong business acumen and an understanding of how your deliverables impact business outcomes for BV and our customers.
• Strong sense of ownership and accountability
• Data driven decision making
• Drive to action and ability to manage multiple projects and deliverable simultaneously
• Willingness to travel 10-25% of the time

Nice to Have:

• Entrepreneurial spirit for building new capabilities/offerings within an existing organization
• Solid technical depth
• Proven understanding of customer lifecycle