3 Security Operations Center Analyst Jobs in San Francisco, CA
Cloudflare is Hiring a Security Operations Center Analyst Near San Francisco, CA
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.
DescriptionSecurity Operations Center Analysts provide premium-level support for Cloudflare's security products and features. Our largest and most technically sophisticated customers will contact the SOC as a Service team for assistance and intelligence in dealing with threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare security products from Magic Transit Infrastructure Protection, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum, Bot Management and Rate Limiting to help customers.
Security Operations Center Analysts analyze threats, make detailed and informed suggestions for mitigation and may need to implement mitigation strategies directly on behalf of the customer. The team also provides attack reporting beyond Cloudflare's self-service reports.
Responsibilities- Monitor and investigate the alerts to identify attacks
- Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable
- Work with Engineering and Product teams to improve the products and tools
- Extensive communications with customers via chat, email, and phone
- Review the latest alerts to determine relevancy and urgency. Create new tracking tickets for alerts that signal an incident and require review or escalation
- Configure / Manage security monitoring rules and contribute to tool improvements
- Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
- Participation in a weekend and holiday rotation required with main working hours 9 to 5 Pacific time
- Strong understanding of the OSI model, TCP, UDP, BGP, QUIC
- Advanced understanding of iptables
- Analysis of traffic for attack anomaly detection and creation of mitigation rules
- Experience in handling attack mitigation and thorough knowledge of various attacks (L3/4 and L7)
- At least 2 years of technical support experience and customer support experience is a must
- Strong communication skills with high-value customers
- Command line / Bash shell
- Sysadmin skills (Linux/Mac/Windows) & Programming skills (Python, Ruby, PHP, C, C#, Java, Perl, Git etc.)
- Security skills and certifications preferred: CISSP, GCIA GCIH, GCFA, GCFE, etc.
- Previous DDoS mitigation for OSI layers 3,4, & 7, filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blacklisting, whitelisting, and/or rate limiting is a plus
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
: We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Job Summary
Full Time
Telecommunications
$93k-126k (estimate)
05/03/2024
07/02/2024
cloudflare.com
AUSTIN, TX
1,000 - 3,000
2009
Public
DANE KNECHT
$200M - $500M
Telecommunications
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About Cloudflare
Cloudflare is a cloud-based platform that offers DDoS mitigation, internet security, and web-infrastructure protection solutions for enterprises.
The job skills required for Security Operations Center Analyst include Futures, Programming, Technical Support, Communication Skills, Linux, Java, etc. Having related job skills and expertise will give you an advantage when applying to be a Security Operations Center Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Security Operations Center Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Security Operations Center Analyst positions, which can be used as a reference in future career path planning. As a Security Operations Center Analyst, it can be promoted into senior positions as a Systems/Application Security Analyst, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Security Operations Center Analyst. You can explore the career advancement for a Security Operations Center Analyst below and select your interested title to get hiring information.
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