Job Summary:
Closets by Design Central New Jersey is seeking an experienced Installation Scheduling Coordinator to join our team in Hamilton, New Jersey. As an Installation Scheduling Coordinator, you will be responsible for coordinating and scheduling installation appointments for our clients in the Central New Jersey area. This is a full-time, individual contributor role in a fast-paced construction office environment.
Compensation & Benefits:
This is a full-time, salaried position with a competitive hourly rate of $17 to $25 per hour, depending on experience. Benefits include medical, dental, and vision insurance, paid time off, and opportunities for growth within the company.
Responsibilities:
- Schedule installation appointments for clients, taking into consideration availability of materials and installers
- Communicate with clients to confirm installation dates and times, as well as any necessary preparation or information
- Coordinate with installation and production teams to ensure all necessary materials and equipment are available for scheduled appointments
- Maintain accurate and organized schedule of installation appointments and update as needed
- Follow up with clients after installation to ensure satisfaction and address any concerns or issues
- Assist in coordinating and scheduling service appointments for existing clients
- Answer phone calls and emails from clients regarding installations and schedule changes
- Collaborate with Sales department to ensure smooth handoff of installation appointments and communication with clients
- Keep accurate records of installation schedules, client communications, and any other relevant information
- Provide excellent customer service and ensure a positive experience for clients throughout the installation process
Requirements:
- High school diploma or equivalent, some college or vocational training preferred
- 1-2 years of experience in a customer service or scheduling role, preferably in the construction or home improvement industry
- Excellent communication and interpersonal skills
- Strong organizational and time-management skills
- Proficiency in Microsoft Office and scheduling software, experience with QuickBooks a plus
- Ability to work in a fast-paced and dynamic team environment
- Must have reliable transportation
- Bilingual in English and Spanish is a plus but not required
EEOC Statement:
Closets by Design Central New Jersey is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace and welcome applicants of all backgrounds to apply.