General Summary

Under regular supervision, the Store Manager is responsible for the operation of a convenience store. Emphasis is placed on maintaining operational procedures, customer service, and store conditions. Store Manager reports to the Territory Manager.

Primary Duties, Responsibilities and Expectations

• Manages the activities of the Assistant Store Manager, Customer Service Specialists, and in certain cases, stock personnel or Deli Leader.
• Provides leadership for team members.
• Communicates all important issues on a timely basis directly with the Territory Manager.
• Completes daily reports, enters information in to the computer and transmits to corporate office daily.
• Provide excellent customer service.
• Keep accurate cash control and is accountable for cash variances.
• Verifies all cash accounting forms daily.
• Orders merchandise and maintains adequate inventories.
• Makes price changes to merchandise and gasoline according to merchandising direction.
• Schedules employees in compliance with budget hours.
• Responsible for all shifts being properly staffed.
• With the assistance of the Territory Manager, screen and hire personnel.
• Prepares and updates time cards/sheets weekly.
• Maintains build-up books to ensure that inventory is maintained at acceptable level at all times.
• Check in vendors.
• Make bank deposits daily.
• Trains new employees and ensures they are knowledgeable of their duties.
• Collects and turns in to corporate on a daily basis, all credit card vouchers.
• Completes, enters into the computer and transmits grocery orders on a weekly basis.
• Verifies merchandise coupons on a daily basis.
• Verifies that prices generated by vendors are accurate.
• Maintains and verifies inventory control system for cigarettes, lottery tickets, and phone cards.
• Verifies, on a daily basis, that money orders sold equal money received.
• Verifies, on a daily basis, that lottery "scratch off' tickets sold equal amount that inventory level call for.
• Performs weekly and end of the month fast food inventory.
• Maintains good store conditions and overall property conditions by cleaning and performing general housekeeping duties such as cleaning bathroom, sweeping, mopping, and dusting.
• Ensure shelves and coolers are stocked daily or as needed.
• Store-related equipment utilized in the performance of job duties includes a gas console, pricing machine, money order machine, manual and electronic credit card machines, cash register, lottery machine, and check reader machine.
• Office equipment utilized in the performance of job duties includes a personal computer, calculator, camera system, and Tidel safe.
• Daily Fuel Sales are reported into lntellifuels every day.
• Completes daily video viewing log.
• Makes sure store is secure if alarm company calls.
• Reports audit numbers and shortages to Territory Managers.

JOB SPECIFICATIONS

Education and experience

• High school degree or equivalent with up to 1-year work experience in store operations (Customer Service Specialist) or any equivalent training and experience, which provides the required knowledge, skills and abilities to perform the job.
• Must possess a valid state issued driver's license.

Skills/Knowledge/Abilities

Must possess familiarity with basic operation procedures. Be able to professionally handle multiple job tasks in an unpredictable work environment. Possess the ability to deal with the public in a professional manner. Be detailed oriented to ensure accuracy of paperwork. Create and maintain a positive work setting.

Working Conditions

Retail environment with exposure to some discomforting conditions, including cold temperatures when working in the cooler. Physical demands are moderately heavy, limited to lifting/carrying up to 50 pounds.

DISCLAIMER STATEMENT

This job is not intended as a complete listing of job duties. The incumbent is responsible of the performance of other job duties as well as assigned/required.