Specialist, Customer Experience

Summary :

Support sales team through varies order processing procedures to provide the highest level of customer satisfaction.

Key Responsibilities :

• Process all incoming sales orders including phone, web, email, EDI into ROI.
• Generate quotes on stock products.
• Complete all required shipping documentation for proper delivery of foreign orders.
• Perform invoicing as required including adding freight charges and billing customers.
• Process all credit card orders.
• Process daily incoming company mail.
• Provide administrative support for Sales Support, Sales, etc.
• Adhere to all ISO 9001 policies and procedures that govern our business.
• Performs other duties as assigned.

Education :

High School Diploma, GED, or equivalent experience

Experience :

0-1 years’ prior relevant experience

Minimum Requirements / Qualifications :

• Ability to interact with customers in a professional manner
• Basic computer skills including Microsoft Office
• Excellent communications and customer service skills
• Good organizational and team related skills
• Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints
• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization
• Strong work ethic and an ability to excel within a rapidly changing and growing organization

Last updated : 2024-05-08